Senior Field Application Engineer

Role Description

We are looking for a Senior Field Application Engineer to serve as the technical authority for DOCSIS access deployments across our cable operator and MSO accounts.

In this hands-on, customer-facing role, you will own the technical relationship for assigned accounts - from architecture and lab validation through field trials, production turn-up, and ongoing optimization. You will also serve as the senior technical escalation point, driving complex issues to closure alongside our T2 and LIFT teams.

If you have lived through real DOCSIS deployments, designing them, turning them up, and troubleshooting them under pressure we''d love to hear from you.

You will report to Global Leader, Field Application Engineering.

Location

Hybrid role - with periodic onsite work at Denver, Co, USA

What you will be doing:

Technical Solution Leadership

• Lead network design and dimensioning for DOCSIS builds and upgrades - service group sizing, spectrum

planning and mid/high-split migration, OFDM/OFDMA profile design, capacity modeling, node-split planning.

• Design and execute lab qualification, interoperability, field trial and proof-of-concept programs, including formal test plans, acceptance criteria and results reporting.
• Translate operator requirements into product requirements, working directly with Product Management and R&D to shape the roadmap based on field reality.

Deployment, Turn-Up and Operations

• Drive escalated troubleshooting and root cause analysis on live networks, coordinating across customer NOC teams, the T2 and LIFT teams, Harmonic Support and R&D engineering.
• Analyze protocol traces, system logs, RF measurements and telemetry to isolate faults across the HFC and optical plant, access layer, transport, provisioning and subscriber management domains.

What you should have:

• 10+ years of experience in broadband access, service provider network, or telecom systems engineering, with significant time in a customer-facing field or solutions engineering capacity.
• Deep, hands-on DOCSIS expertise.
• Distributed access architecture experience - Remote PHY deployment including RPD provisioning, GCP, DEPI/UEPI, PTP/1588 timing, and CIN design.
• Solid PON knowledge - practical experience with XGS-PON and/or GPON, including OLT/ONT operation, OMCI, DBA, T-CONT/GEM mapping, optical power budgets, and PON troubleshooting.
• Strong IP networking foundation
• Kubernetes and cloud-native experience
• Linux proficiency
• Excellent written and verbal communication skills, with the ability to engage both operator engineers and VP-level stakeholders.
• Bachelor''s degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or equivalent experience.

Travel

You are required to travel about 20% percent of the time.

Pay & Benefits -

For this role, the estimated base salary range is between $150,000 - $170,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement:

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com

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