Position Summary: We are seeking an experienced Epic Clinical Applications Analyst to support the design, build, implementation and optimization of Epic applications, Clinical Service Desk (CSD) operations and patient engagement solutions. The ideal candidate will bring deep Epic system expertise, strong analytical capabilities, and the ability to translate clinical and operational needs into efficient Epic workflows.
Numbers & Facts
Location
Chantilly, Virginia
Website
https://www.interscripts.com
Description
Senior Epic Clinical Applications Analyst Role: Analyst | Sr. Analyst Work Location: On-Site, Chantilly, VA
Shift Timings: 11:00 AM to 8:00 PM ET
Position Summary:
We are seeking an experienced Epic Clinical Applications Analyst to support the design, build, implementation and optimization of Epic applications, Clinical Service Desk (CSD) operations and patient engagement solutions. The ideal candidate will bring deep Epic system expertise, strong analytical capabilities, and the ability to translate clinical and operational needs into efficient Epic workflows. This role plays a critical part in enhancing patient care, clinician experience, and operational efficiency.
Key Responsibilities:
Lead the design, build, and maintenance of Epic applications.
Support Clinical Service Desk (CSD) operations, including incident management, troubleshooting, and end-user support.
Configure SmartTools, Navigators, SmartSets, Flowsheets, and questionnaires to support clinical workflows.
Design and maintain MyChart functionality.
Collaborate with clinical and operational stakeholders to design efficient and compliant workflows.
Participate in discovery sessions, workflow design, integrated testing, and go-live readiness activities.
Provide post-implementation support, issue resolution, and system optimization.
Ensure adherence to Epic standards, governance, and upgrade cycles.
Work closely with cross-functional teams to improve system usability and performance.
Requirements
Epic Certification (active or within NVT period).
2-3+ years of Epic build experience with full life-cycle implementations.
Experience in Clinical Service Desk (CSD) or production support environments.
Strong expertise in Epic application and patient engagement workflows.
Experience with ServiceNow, Data Courier, and CAB processes.
Excellent communication, documentation, and stakeholder management skills.
Preferred Qualification:
Bachelor's degree in computer science, or related field.
Additional Epic certifications.
Experience: Clinical or healthcare domain background.