Senior Avaya Contact Center Engineer BC Forward
- $73–$73.67 Per Hour
- Full-time
| Location | Charlotte, NC |
ESSENTIAL DUTIESThe position includes but is not limited to the following essential job duties responsibilities and requirementsResponsible for onboarding and training of all new entitlement managers and external vendors. Responsible for leading internal team and cross functional trainings and conferencesReport development and management of key milestones for all BUsApproval to DesignEntitlementsPermittingPost Permit approvals and turnover to constructionFirst point of contact for the entitlements team to review process answer questions and guide the team through the permitting processLead Monthly Accountability calls Moderate Quarterly calls to support the Entitlements TeamCollaborate with cross functional team by hosting monthly team calls to review process enhancements issues concerns and training needs Identify process inefficiencies and implement improvements.Responsible for managing the overall project pipeline and contributing towards setting of future plan opening countsCover for vacations leaves and other times so that meetings are not skippedPerform additional tasks assignedJOB REQUIREMENTSBachelors degree in business or related field preferred. Ten years of experience or more preferred including a minimum of five years of management responsibility.Other combinations of experience and education that meet the minimum requirements may be substituted.Strong communication skills requiredSelf-directed and self-motivated problem solver comfortable working independently and in cross-functional teams.Highly organized with the ability to manage multiple projects meet tight deadlines and continually prioritize and re-prioritize tasks as new projects are assigned.Must possess strong analytical skills and strong attention to detail.Advanced Microsoft Excel proficiency and ability to become proficient with additional softwares and applications.PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includesSit for long periods of time.Operate computer keyboard and mouse for data entry.View computer monitorHear and speak via telephone.Reach forward andor overheadOccasionally lift up to 20 poundsWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includesThe noise level in the work environment is usually moderate at a normal range.The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.Work with minimum direction and periodic supervision.JOB DESCRIPTION ACKNOWLEDGMENTThis Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties responsibilities functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated in part on performance of the tasks listed in this job description. As with all positions the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time for any reason with or without notice.Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act the ADA and all state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Companys Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.LI-CS2 Circle K is an Equal Opportunity Employer.The Company complies with the Americans with Disabilities Act the ADA and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Companys Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our companys use of the federal E-Verify program to check work eligibilityIn EnglishIn Spanish