Analysis Skills, Applications Security, Avaya Software, Banking Services, Budgeting, Business Solutions, Call Centers, Cloud Computing, Computer Software, Content Management, Cost Analysis, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Migration, Desktop PC, Disaster Recovery, Documentation, Engineering Management, Enterprise Applications, Federal Laws and Regulations, Hypervisors, Identify Issues, Information Technology & Information Systems, Installation Guide, Knowledge Management Systems, Leadership, Linux Operating System, Load Balancing, Loans, Local Area Network (LAN), Loss Prevention, Maintain Compliance, Mentoring, Microsoft Active Directory, Microsoft Office, Microsoft Windows Server, Needs Assessment, Network Protocols, Operating Systems, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Safety/Work Safety, Server Support, Software Administration, Software Configuration Management, Software Patches, Software Upgrades, State Laws and Regulations, Storage Area Network (SAN), System Architecture, Systems Administration/Management, Systems Engineering, Team Player, Technical Support, Telecommunications, Testing, Thought Leadership, Topology, VPN (Virtual Private Network), Vendor/Supplier Management, Voice Response Systems, Wide Area Network (WAN)
IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0738 Processing Center
Job Description
Under supervision of the Enterprise Engineering Manager, the Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.
Essential Functions
- Mentor, guide, and influence others, acting as a technology thought leader
- Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions
- Architect complex systems and solutions
- Lead the day-to-day operational support for core server and tier 3 application infrastructures
- Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers' needs and specifications
- Coordinate testing and application of ongoing software patches or upgrades
- Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency
- Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations
- Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc
- Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations
- Configure security settings or access permissions for groups and individuals
- Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance
- Design and configure monitoring for systems and applications
- Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis
- Work with business applications owners, vendors, consultants, contractors, and IT personnel
- Work with and manages vendors performing activities on behalf of Information Systems
- Keep management informed of critical customer facing issues and ETA's to resolution
- Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations
- Work with and manages vendors performing activities on behalf of Information Systems
- Adhere to infrastructure and applications security procedures
- Work periodic nights and weekends.
Additional Essential Functions
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Additional Responsibilities
- Other duties as assigned
- Participate in ongoing training
Safety and Health for those without supervisory duties
- Abide by the rules of the safety and loss prevention program
- Perform work tasks in a safe manner
- Report any and all injuries to supervisor
- Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Technical Degree Infrastructure Engineering or related field Or
Bachelor's Degree Infrastructure Engineering or related field Or
Work Experience
12 - 15 years Infrastructure Engineering related role
General Employee Knowledge, Skills, and Abilities
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
- Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus
Knowledge of network protocols across LAN/WAN/VPN
Server engineer should have knowledge of most core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams
Telecom engineer should have working knowledge of most components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc
Ability and initiative to learn and research new concepts, ideas, and technologies quickly
Ability to train and teach others
Ability to facilitate meetings and follow up with resulting action items
Ability to support applications that span the entire enterprise
Ability to demonstrate technical ownership, leadership, and authority in area(s) of expertise facilitate meetings and follow up with resulting action
Licenses and Certifications
COMPTIA Certification Upon Hire Or
Microsoft Certification Upon Hire Or
Avaya Certification Upon Hire Or
ITIL Fundamentals Upon Hire
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.