Manifest Solutions is currently seeking a Infrastructure Engineer Sr / Principal – Enterprise Observability & Monitoring Engineer (Dynatrace) in Columbus, OH.
Key Responsibilities
Enterprise Monitoring & Observability
- Administer and support Dynatrace enterprise monitoring environments.
- Design and implement monitoring solutions for business-critical applications and infrastructure.
- Develop standards for monitoring, alerting, dashboards, and operational observability.
- Continuously improve enterprise monitoring coverage and accuracy.
- Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection.
- Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms.
Application Performance Monitoring (APM)
- Deploy and administer Dynatrace OneAgent technologies.
- Onboarding large scale applications
- Monitor application health, service dependencies, user experience, and transaction performance.
- Support Real User Monitoring (RUM) and Synthetic Monitoring implementations.
- Analyze application performance issues and identify performance bottlenecks.
- Provide end-to-end visibility across application ecosystems.
Infrastructure Monitoring
- Monitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments.
- Support monitoring for databases, middleware, network infrastructure, storage systems, domain services, load balancers, and enterprise applications.
- Assist infrastructure teams with capacity planning and performance optimization.
- Proactively identify monitoring gaps and service risks.
Monitoring Engineering & Automation
- Develop custom monitoring solutions and Dynatrace Extensions 2.0.
- Create and maintain custom SQL, Oracle, and enterprise application monitoring extensions.
- Build dashboards, metrics, health checks, and alerting policies.
- Automate monitoring deployment and configuration processes.
- Support infrastructure-as-code and configuration management initiatives where applicable.
Incident Response & Root Cause Analysis
- Participate in major incident response and war room activities.
- Perform root cause analysis for application, infrastructure, and monitoring-related incidents.
- Provide monitoring expertise during outage investigations.
- Develop corrective actions and preventative monitoring improvements.
ServiceNow & Event Management Integration
- Support integration between Dynatrace, ServiceNow, and enterprise event management platforms.
- Define monitoring requirements needed for automated incident creation.
- Assist with event correlation, CI alignment, and ticket automation workflows.
- Partner with operations teams to improve incident response processes.
Cloud & Modern Application Monitoring
- Support monitoring solutions for AWS, Azure, SaaS, containerized, and microservices-based applications.
- Deploy and support ActiveGate infrastructure.
- Assist application teams with onboarding modern cloud workloads into enterprise monitoring platforms.
- Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring.
Customer Engagement & Consulting
- Consult with application owners and infrastructure teams regarding monitoring requirements.
- Lead onboarding activities for new applications and services.
- Conduct monitoring requirement workshops and technical discovery sessions.
- Provide guidance and best practices across the enterprise.
Governance, Compliance & Documentation
- Maintain monitoring architecture documentation, procedures, and standards.
- Support NERC/CIP and other regulatory monitoring requirements.
- Participate in change management, CAB reviews, and operational governance processes.
- Develop and maintain operational runbooks and support documentation.
Required Qualifications
Education
Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Engineering, or related technical field; or equivalent work experience.
Experience
- 5+ years supporting enterprise monitoring or observability platforms.
- 5+ years supporting large-scale enterprise infrastructure environments.
- Experience administering Dynatrace or comparable monitoring solutions.
- Experience working in regulated utility, critical infrastructure, energy, or large enterprise environments preferred.
Required Technical Skills
- Dynatrace Administration and Engineering
- Application Performance Monitoring (APM)
- Observability Engineering
- Synthetic Monitoring
- Real User Monitoring (RUM)
- Windows Server Administration
- Linux Administration
- VMware Monitoring
- AWS and Azure Monitoring
- ActiveGate Deployment and Administration
- Monitoring Dashboard Development
- Alert Management and Event Correlation
- ServiceNow Integration
- Root Cause Analysis
- Enterprise Incident Management
- TCP/IP, DNS, SSL, Load Balancers, and Networking Fundamentals
- Database Monitoring (Oracle, SQL Server, PostgreSQL, etc.)
- ITIL Incident, Problem, and Change Management
Preferred Qualifications
- Dynatrace Professional or Associate Certification
- Splunk administration experience
- SolarWinds experience
- OpenShift or Kubernetes monitoring experience
- Experience developing Dynatrace Extensions 2.0
- PowerShell, Python, Bash, or automation scripting
- ServiceNow Event Management integration experience
- Experience supporting enterprise authentication solutions (Entra ID, SSO, LDAP, SAML, OAuth)
- Experience supporting NERC/CIP regulated environments
Leadership & Soft Skills
- Strong customer service and stakeholder management skills
- Exceptional troubleshooting and analytical abilities
- Ability to communicate effectively with technical and non-technical audiences
- Ability to prioritize multiple projects and operational demands
- Self-directed and highly accountable
- Strong collaboration skills across infrastructure, security, cloud, and application teams
- Ability to lead technical initiatives and mentor junior engineers
- Strategic mindset with the ability to align monitoring capabilities with business outcomes