As a Senior Enrollment Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for enrolling client suppliers into our payments program, as well as contributing your knowledge and experience towards team training and continuous improvement efforts.
This work-from-home position is available to candidates within a commutable distance of Des Moines or Cedar Rapids, Iowa, or Omaha, Nebraska, as occasional in-person training and team-building events may be required.
Successful candidates are effective communicators, comfortable spending significant time on the phone, skilled in Excel, and able to handle sensitive payment information with sound judgment and discretion.
As a Senior Enrollment Specialist, you will:
- Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.
- Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network.
- Respond to supplier objections and provide information on the benefits of joining the payment program.
- Manage complex supplier enrollments from research and information gathering through payment-method setup, validation, completion, and accurate system documentation.
- Diagnose vendor issues and escalations, identify root causes, and coordinate resolution with a Team Lead, Manager, or partner department when needed.
- Research and verify supplier and business contact information using approved resources and advanced search techniques.
- Import, clean, filter, reconcile, and analyze enrollment and transaction data using Excel tables, lookup formulas, and PivotTables.
- Identify incomplete, duplicate, inconsistent, or unusual data and prepare accurate operational reports and supporting findings.
- Perform assigned AML and ACH transaction-monitoring reviews using established criteria, transaction history, velocity, dollar amounts, counterparties, and other approved risk indicators.
- Research and document unusual or potentially fraudulent activity, including vendor impersonation or unauthorized payment-instruction changes, and escalate concerns promptly to Risk, Compliance, or management.
- Maintain confidential, audit-ready monitoring logs, case notes, evidence, findings, and escalation records in accordance with procedures and retention requirements.
- Collaborate with Customer Success Management, Bill Pay, Validation, Financial Operations, Development, IT, Product, Risk, and Compliance to support a consistent customer experience.
- Assist with training, mentoring, process documentation, and defined team projects as a subject-matter resource.
- Recommend practical improvements that strengthen controls, improve data quality, and reduce repetitive work.
- Complete other related duties and required training consistent with the scope of the position.