Senior Engineer - Cloud & Infra Management

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• English - United States

Careers at LTM

Senior Engineer - Cloud & Infra Management

• 7 - 10 Years
• 1 Opening
• Edison - New Jersey - USA

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Role description

Role Desktop Support Engineer

Primary Skill EUC Desktop Support

Experience in Years 3 to 5 Years

Location Edison New Jersey

Interview Panel Calendar in Place Y

Must Have Skills

Strong handson experience in Windows 1011 OS and MAC support and troubleshooting

Good understanding of End User Computing EUC environment

Expertise in handling hardware issues desktops laptops printers peripherals

Working knowledge of networking fundamentals TCPIP DNS DHCP VPN

Experience with ITSM tools ServiceNow preferred

Proficiency in Active Directory user management access control group policies

Experience in MS Office Office 365 support Outlook Teams OneDrive

Knowledge of OS imaging device configuration and patch management

Technical Support Responding to user requests diagnosing issues with computers printers and peripheral devices and providing quick resolutions to minimize downtime

Hardware and Software Management Installing configuring and updating operating systems applications and hardware components eg RAM hard drives

Secondary Nice to Have Skills NOT MANDATORY

Exposure to Microsoft Intune Autopilot Azure AD

Experience with SCCM MECM for device management

Basic knowledge of virtualization tools VMware Citrix

Familiarity with ITIL processes Incident Problem Change Management

Basic PowerShell scripting knowledge

Experience supporting global users or enterprise environments

Soft Skills

Excellent communication and stakeholder management skills

Strong analytical and troubleshooting abilities

Customercentric mindset with high ownership

Ability to work in shifts and handle highpriority incidents

Good documentation and reporting skills

Roles Responsibilities

Provide L1L2 deskside support for end users across hardware software and network issues

Troubleshoot and resolve incidents within SLA timelines using ITSM tools

Perform installation configuration and maintenance of desktops laptops and applications

Support onboardingoffboarding activities user setup asset allocation access provisioning

Manage device imaging reimaging and patch updates

Troubleshoot connectivity issues LANWiFiVPN

Maintain IT asset inventory and ensure compliance with organizational policies

Provide onsite and remote support for users including VIP support if required

Collaborate with crossfunctional teams network security cloud teams

Ensure adherence to ITIL processes and documentation standards

3 Qualifying Questions

1Do you have handson experience in EUC support and Windows troubleshooting in an enterprise environment

2Have you worked on ServiceNow or any ITSM tool for incident and request management

3Do you have experience with Active Directory and user access management

Skills

Mandatory Skills : Azure Virtual Desktop, EUC Desktop Engineering

Good to Have Skills : Servicedesk

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 47,390.00 to 89,300.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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