Senior Driver Dispatcher

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Job overview:

Cowan is seeking a Senior Driver Dispatcher in Lake City to oversee company truck drivers and ensure customer freight is successfully delivered. The Senior Driver Dispatcher will serve as the primary point of contact for drivers and customers, and will make decisions regarding freight planning, service recovery and driver utilization.

Responsibilities:

• Assign loads to drivers to meet service commitments and optimize equipment utilization.
• Provide coaching to drivers and make recommendations regarding performance.
• Communicate policy and schedule changes to drivers.
• Mentor drivers in areas of productivity, customer service and attendance.
• Assist with driver payroll.
• Ensure drivers remain in compliance with DOT requirements and regulations.
• Address customer needs and concerns as they arise.
• Ensure proper customer documentation is received.
• Build and execute daily freight delivery plans.
• Collaborate with other frontline managers.

'',''!*!

Skills and qualifications:

• A minimum of 2 years of relevant work experience, including 6 months of driver management experience.
• Knowledge of Microsoft Office Suite.
• Knowledge of DOT regulations.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Strong problem-solving skills.
• Strong leadership skills.

Pay and benefits:

• Medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Company-paid life insurance.
• Short- and long-term disability.
• Paid time off.

Cowan''s inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization''s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

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