Senior Director, Technology Operations-Fraud and ID Verification, Trust and Safety

Position Summary...

We’re looking for a Senior Director of Fraud and Digital Identity to lead the long-term strategy and execution of fraud prevention and digital identity capabilities for the Spark Driver gig delivery platform. This role is responsible for protecting platform integrity today while future-proofing identity and trust solutions to support evolving threats, regulatory expectations, and business growth.

You will set the vision for how identity, fraud prevention, and risk management scale over time—ensuring the platform remains resilient, adaptable, and trusted by millions of drivers. This is a highly visible senior leadership role, requiring strong cross-functional leadership and influence.

What you'll do...

• Own the end-to-end digital identity strategy, with a focus on scalability, adaptability, and dynamic risk mitigation.
• Define a vision for identity and fraud prevention that anticipates emerging threats (e.g. generative AI, synthetic identities, emulators, spoofing), regulatory changes, and platform growth.
• Lead platform and vendor strategy – including selection, performance oversight, cost optimization, and configuration. Guide decisions on the right blend of vendor tools and internal technologies that provide necessary capabilities to execute the strategy.
• Establish governance, operating rhythms, KPIs, and success metrics to continuously assess effectiveness and risk posture.
• Partner closely with Engineering, Product, Security, and Asset Protection to align digital and physical risk strategies and ensure coordinated controls.
• Provide leadership during platform stability incidents that impact identity and fraud processes, including response protocols, post-incident learning, and systemic improvements.
• Collaborate with Legal, Privacy, Compliance, and similar risk leaders to ensure fraud and identity strategies remain compliant.
• Represent digital identity strategy, trends, and risk outlook in executive and senior leadership forums.

What You'll Bring...

• 8+ years experience in trust, safety, risk management, fraud, identity, or similar domains.
• 5+ years leading senior leaders or complex cross-functional teams.
• Proven experience with platform strategy and vendor governance.
• Experience operating in regulated or highly controlled environments.
• Demonstrated ability to build durable programs that evolve over time rather than point-in-time solutions.
• Familiarity with modern identity validation techniques (e.g., digital IDs, adaptive identity, risk-based decisioning, signal orchestration) and challenges.
• Background in e-commerce, retail, gig-economy, or high-scale consumer platforms.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.