Senior Director, Store Operations Planning and Admin
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Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
Store Operations is a large and complex organization with a wide breadth of departments supporting Stores and Field teams. These teams manage both recurring operational activities and multiple large-scale initiatives, requiring significant cross-functional coordination and the ability to respond quickly to evolving business needs. As a result, the environment is highly dynamic, with substantial ad hoc demand and competing priorities.
The Store Operations Planning and Administration team serves as the central coordination point for the Stores organization, driving clarity, alignment, and execution across Store Operations. The team enables effective information flow, prioritization, and workload management in an environment characterized by high visibility, variability, and volume.
The Senior Director, Store Operations Planning and Administration, operates as both an enterprise leader driving alignment and execution and the PMO leader for the organization''s most critical initiatives. This role is responsible for shaping priorities, enabling effective decision-making, and ensuring alignment across senior leaders and key stakeholders. Acting as a strategic thought partner, this individual anticipates business needs, surfaces risks and opportunities, and helps translate strategy into clear, actionable plans.
In addition to leading large cross-functional initiatives, this role orchestrates communication, drives organizational effectiveness, and ensures leadership teams are focused on the highest-impact work. The Senior Director will develop and implement communication and operating mechanisms that keep internal stakeholders aligned on goals, priorities, and performance.
This position regularly interfaces with Senior Leadership and Executives across the organization, serving as a trusted advisor and central point of integration across initiatives and priorities.
This person will manage 1 direct report.
The base salary range for this role is $158,300 - $297,950. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
COMPETENCIES:
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
o Able to quickly identify key issues and develop hypothesis
o Able to work in and bring structure to ambiguous environments
o Very strong written and oral communicator with proven ability to communicate with and influence senior executives; strong presentation and deck writing skills
o Able to collaborate effectively using broad range of influence styles to drive desired results; works well with others and is considered a true team player
o Strong executive presence and command skills
o Intellectual curiosity, humility and resilience to navigate a fast-paced retail landscape
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance
Vision requirements: Ability to see information in print and/or electronically
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work #LI-Hybrid
SUPERVISORY RESPONSIBILITIES:
Senior Manager, Store Operations Planning and Admin
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management''s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company''s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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