Senior Director, Product Management - Platform Services, Unified Customer Graph Platform (UCGP)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team 

The Customer Identity and Core team (CIC) is part of Capital One’s Enterprise Product and Experience organization. The CIC team is responsible for managing the enterprise system of record for over 100 million customers, including consumers, businesses and devices, enabling access to the company’s customer experiences, providing customer and business intelligence, and protecting critical customer account information at the highest level of security.

The products built by our team are foundational for creating seamless customer experiences, keeping customer financial well-being safe and secure, and unlocking business growth by providing a full picture of each unique human Capital One serves. We are building a platform to connect all human, business and device data in real time to support the entire customer journey for Capital One. We play a critical role in developing improved marketing experiences, intelligent underwriting insights, and smooth mobile experiences that are tailored to the individual needs of our diverse and growing customer base. 

CIC is a fast growing team responsible for capabilities that enable key business outcomes to help protect our customers and position the company to deliver game-changing opportunities for acquiring new customers and to deepen connections with existing customers. 

About the Unified Customer Graph Platform

Capital One is building out an exciting new Customer Data Platform on graph-based infrastructure in order to manage the evolving complexities of our business. Capital One maintains relationships with hundreds of millions of business and consumer customers. We are on a mission to enable our business to use customer data, and the billions of relationships within that data, to our business operations. 

The Opportunity

The Senior Director of Product for Platform Services will be responsible for standing up our 0-1 capabilities and rapidly scaling our platform capabilities for business use. We aspire to drive value through infrastructure by delivering real-world use cases to market on our new rails. This role crafts jobs to be done for the platform and serve as the voice of the customer to build out this new infrastructure and capabilities. This role will establish destination capabilities such as: operational data quality tools that span the full data lifecycle, building and scaling new and novel types of entity resolution that solve real world business problems, and creating a class of self-service and contribution capabilities that will scale our customer data and permission ecosystem.

What We’re Looking For

• Platform and systems thinking to create a modern graph platform at the center of our most critical datasets
• Strong product fundamentals with technical familiarity (i.e., you can lead a cross-functional group through technical problem solving)
• Love of partnering with cross-functional teams to help them reach their goals
• Ability to navigate ambiguous 0-1 spaces to get to clarity while bringing people along on the journey
• Hands-on experience leveraging LLMs and AI agents to build, research, and deliver impact
• Strong track record of people management to hire and coach Product Managers

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelors degree in any field and at least 7 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management

Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management