Senior Director, Operations and Maintenance

Department: CGXR
Reports To: Vice President, Business Operations & Alignment
Location: [CO, FL, WV, GA, SC, CA, OH Offices/Can be remote for right individual]
Employment Type: Full-Time

Salary Range: $165,000.00 - $200,000.00 based on experience

Build a Career. Build what Matters.

Congruex’s culture of safety and performance is built on the 4X Factor with core values to Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we deliver results to our customers, reinforcing long-term growth.

Why Work for Congruex?

We are committed to building a workplace where employees are supported and recognized. Whether in the field or the office, our teams take pride in their work. Congruex listens and cares for its employees. As we continue to grow, we make investments in our people so they can grow with us to build careers, not just jobs. 

We invest in our employees through a comprehensive benefits and development approach, including:

• A competitive compensation and benefits package (includes health care benefits, paid
time off, 401K, and more)
• Annual safety boot program of up to $150 per eligible field employee
• Field safety reward points redeemable in our online store
• Paid training opportunities (safety, technical, and professional)
• Companywide employee recognition and rewards program
• Ongoing engagement opportunities through surveys, focus groups, company meetings,
and leadership access

These programs are what make working for Congruex different. They reflect our real commitment to supporting the people who make Congruex successful. Our work is meaningful, and the digital infrastructure we design and build connects communities nationwide.

Job Summary:

The Sr. Director of Operations & Maintenance is responsible for leading the planning, execution of day to maintenance operational support of large-scale telecommunications infrastructure networks across multiple regions. This role oversees program managers, OSP project teams, and OSP contractors to ensure break fix & maintenance initiatives are completed on time, within budget, and aligned with customer service level agreements. The director drives operational excellence, risk mitigation, and cross-functional coordination across engineering, permitting, procurement, and field operations.

Key Responsibilities:

Program Leadership

• Develop and manage national and regional operations & maintenance support teams for fiber, wireless, and other network infrastructure.
• Define program scope, objectives, and success metrics in alignment with customer and CGX executive leadership.
• Lead cross-functional planning and execution across engineering, permitting, and operations & maintenance teams.

Project Execution & Oversight

• Oversee the full lifecycle support of OSP maintenance and operational business needs rom ticket acceptance to closeout.
• Ensure adherence to timelines, budgets, safety standards, and quality benchmarks.
• Resolve escalated issues related to site access, vendor performance, and regulatory compliance.

Team & Vendor Management

• Lead and mentor a team of operations and maintenance support teams across multiple markets.
• Manage relationships with contractors, subcontractors, and third-party service providers.
• Negotiate contracts and ensure vendor accountability through KPIs and performance reviews.

Process Optimization

• Implement standardized ticket management methodologies and tools (e.g., PMO frameworks, dashboards).
• Drive continuous improvement in scheduling, cost control, and resource allocation.
• Leverage data analytics to forecast risks and optimize on time delivery.

Stakeholder Communication

• Provide regular updates to executive leadership on customer status, risks, and opportunities.
• Collaborate with finance, legal, and operations teams to align O&M efforts with broader business goals.
• Represent the company in external meetings with customers, municipalities, utilities, and regulatory bodies.

Qualifications:

Education & Experience

• Bachelor’s degree in construction management, Civil Engineering, Telecommunications, or related field.
• 10+ years of experience in construction program management, with at least 5 years in a senior role.
• Proven track record of managing multi-million-dollar infrastructure programs across diverse geographies.

Technical & Business Skills

• Deep understanding of telecom construction practices, including OSP/ISP, fiber deployment, and wireless site development.
• Proficiency in project management tools and ERP systems.
• Strong financial acumen and experience managing large budgets and capital projects.

Leadership & Communication

• Exceptional leadership, negotiation, and stakeholder management skills.
• Ability to lead cross-functional teams in a fast-paced, matrixed environment.
• Strong written and verbal communication skills, including executive-level reporting.

Working Conditions:

• Office-based with regular travel to field sites and regional offices.
• Occasional evening or weekend work to support critical project milestones.

These programs are what make working for Congruex different. They reflect our real commitment to supporting the people who make Congruex successful. Our work is meaningful, and the digital infrastructure we design and build connects communities nationwide.