Senior Director, Loan Originations Operations & Fulfillment

We are seeking an experienced Senior Director of Loan Operations & Fulfillment to join a well-established financial institution in Raleigh, NC. This is a highly visible executive leadership role responsible for driving strategy, performance, and operational excellence across the lending organization.

The Senior Director will oversee leaders responsible for multiple areas of lending, including mortgage origination and fulfillment, processing, closing, servicing, collections, and loss mitigation, with additional responsibility across secured and unsecured consumer lending products.

This is an excellent opportunity for a lending executive who has broad operational experience and enjoys working in an environment where senior leaders wear multiple hats. We are particularly interested in candidates who have worked within regional banks, community banks, credit unions, or other financial institutions where leaders have responsibility across multiple areas of the lending lifecycle.

1. Provide strategic leadership and oversight across end-to-end lending operations.
2. Lead and develop managers responsible for mortgage origination/fulfillment, processing, closing, servicing, collections, and other lending functions.
3. Oversee operations supporting mortgage, HELOC, and secured and unsecured consumer lending products.
4. Develop and execute strategies to improve the client experience, productivity, operational efficiency, quality, and cost.
5. Identify opportunities to simplify and automate lending processes and workflows.
6. Establish and monitor KPIs related to production, turnaround times, servicing quality, delinquency, risk, and overall operational performance.
7. Provide leadership around servicing, collections, default management, and loss mitigation strategies.
8. Ensure strong operational risk identification, controls, monitoring, and escalation processes.
9. Partner closely with Risk, Compliance, Legal, Technology, Finance, and other business leaders.
10. Ensure lending operations comply with applicable federal and state regulations, including RESPA, TILA, HMDA, FDCPA, and other consumer lending requirements.
11. Provide executive-level reporting regarding operational performance, risk, controls, and regulatory compliance.
12. Manage key third-party vendor and service-provider relationships.
13. Lead process improvement, automation, and operational transformation initiatives.
14. Coach, mentor, and develop managers while building a strong leadership team.