Senior Director, IT Business Systems Solutions Healthcare

Senior Director, Business Solutions 

Role Type: Full Time
Location: Remote

NO SPONSORSHIP PROVIDED

Senior Director, Business Solutions

Position Summary

Recruit22 is seeking a Senior Director, Business Systems Solutions for a leading healthcare organization. This role will lead the Business Systems Analysis capability and an assigned portfolio of strategic business and technology initiatives.

The Senior Director will manage and develop Business Systems Analysts while partnering with business, clinical, technology, and data teams to define requirements, analyze and redesign business processes, identify improvement opportunities, and translate business needs into solutions that move initiatives from strategy through implementation and adoption.

This leader will establish consistent analysis and delivery practices, address issues across the assigned portfolio, and provide senior leadership with recommendations regarding priorities, investments, scope, risks, and key decisions.

The ideal candidate combines strong healthcare business knowledge, technology acumen, portfolio leadership, business analysis expertise, and organizational change leadership.

Key Responsibilities

Business Systems Analysis Leadership

• Lead and develop the Business Systems Analysis organization supporting clinical, operational, financial, technology, and corporate functions.
• Establish enterprise standards for requirements elicitation, business process analysis, solution definition, documentation, testing, and implementation readiness.
• Ensure Business Systems Analysts develop a deep understanding of business workflows and translate business needs into actionable technology and process requirements.
• Improve consistency and quality across business requirements, functional specifications, process maps, user stories, acceptance criteria, and solution assessments.
• Strengthen collaboration between business stakeholders, technology teams, vendors, data teams, and project leadership.
• Build a BSA capability that identifies opportunities for process improvement, digital enablement, and automation alongside clear business requirements.

Business & Technology Partnership

• Serve as a senior liaison between business and technology leadership.
• Document key requirements and drive process analysis, redesign, and improvement across business and IT initiatives.
• Partner with clinical, operational, financial, data, and IT leaders to define business problems and develop scalable solutions.
• Translate approved business priorities into executable plans, solution roadmaps, and business capabilities.
• Identify opportunities to simplify workflows, reduce operational friction, improve care-team experiences, and strengthen organizational performance.
• Ensure technology investments remain connected to measurable business objectives.

Transformation & Operational Excellence

• Lead cross-functional initiatives involving business processes, enterprise applications, clinical systems, data, automation, and digital capabilities in partnership with delivery owners.
• Apply repeatable analysis and improvement practices across the assigned portfolio.
• Partner with operational leaders to redesign workflows and improve efficiency, scalability, and consistency.
• Champion automation and AI opportunities where they can improve business execution and decision-making.
• Partner with business owners to define outcome measures and validate benefits following implementation.

Governance & Executive Communication

• Implement effective governance, decision rights, escalation paths, and accountability across the assigned portfolio.
• Lead portfolio delivery reviews and prepare recommendations and decision materials for executive discussions.
• Provide senior leadership and sponsors with concise visibility into delivery performance, risks, dependencies, and decisions requiring executive action.
• Identify cross-program dependencies and proactively address barriers to execution.
• Recommend initiative sequencing and resource tradeoffs consistent with approved business priorities.

Change Management & Adoption

• Embed organizational change management into major programs and technology implementations.
• Partner with business leaders to develop stakeholder engagement, communication, training, deployment, and adoption strategies.
• Establish measures for adoption, utilization, operational performance, and realized business value.
• Ensure new systems and processes become successfully embedded into day-to-day operations.

People Leadership

• Lead, coach, and develop teams of Business Systems Analysts.
• Establish clear roles, career paths, performance expectations, and professional development frameworks.
• Develop a culture centered on accountability, collaboration, transparency, execution, and measurable business results.
• Allocate BSA capacity across approved priorities and escalate competing demands appropriately.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Healthcare Administration, Engineering, or a related discipline.
• 7+ years of progressive experience in business systems analysis, business solutions, enterprise transformation, or a related discipline, including leadership of complex programs involving business and technology stakeholders.
• Experience with automation, analytics, AI-enabled solutions, or emerging technologies.
• Demonstrated experience establishing or maturing BSA practices, including requirements management, process analysis, solution definition, testing, and implementation.
• Experience managing and developing senior analysts and leading cross-functional teams.
• Strong executive communication, stakeholder management, and presentation skills.
• Ability to translate complex operational challenges into actionable business and technology solutions.
• Experience driving organizational change, adoption, and measurable business outcomes.

Preferred Qualifications

• Experience within a healthcare provider, payer, dialysis, value-based care, or other regulated healthcare environment.
• Experience with enterprise clinical, operational, financial, revenue-cycle, and digital platforms.
• Experience leading large-scale technology modernization or digital transformation.
• Experience establishing portfolio governance and value-realization frameworks.
• PMP, CGEIT, Prosci/change-management certification, Lean Six Sigma, or similar credentials preferred.

What Success Looks Like

Success means business sponsors have clear ownership, solutions are well-defined, decisions are made in a timely manner, and implemented changes are being adopted and producing intended business results.

The Senior Director will establish consistent BSA practices, maintain visibility across the portfolio, develop the team, and track agreed measures for delivery, adoption, and business value.

About the Client

Our client is an established healthcare organization providing patient-focused healthcare services across a complex clinical and operational environment. The organization relies on technology, data, enterprise applications, and digital capabilities to support clinical care and business operations.

This position will play an important role in helping the organization modernize business processes, strengthen the connection between business and technology, expand automation and AI capabilities, and improve the value realized from technology investments.