Senior Director, Field Technology

Responsibilities

Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Shift: Full Time, Day shift
• Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
• Salary: $190,080 - $237,600 plus annual target bonus

If you enjoy our products, you'll really enjoy being a part of our team!

Positions Responsibilities:

• Finalize and maintain the field coverage model, including territory definitions, hub assignments, site priority tiers, staffing requirements, and service coverage across the West and Midwest/Central regions
• Own end-to-end field technology service delivery and building technology outcomes, establishing clear site accountability and moving the organization from primarily ticket- and service level agreements (SLA)-driven response to proactive resident ownership
• Develop and execute a field wireless and network performance strategy, including ongoing optimization as warehouse layouts, equipment, and automation footprints change
• Ensure field technology readiness for automated storage and retrieval systems, warehouse automation, AI-enabled workflows, and other operational technology go-lives
• Partner with Reyes Holdings IT and third-party providers to define retained services, service boundaries, escalation paths, knowledge-transfer requirements, and service levels
• Assume accountability for the network and wireless services designated for management, including service health, performance, risk identification, and continuous improvement
• Ability to travel up to 50 percent
• Other projects or duties as assigned

Qualifications

Required Education and Experience:

• Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Administration, or a related discipline with 12 plus years of related experience and 7 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 15 plus years of specific experience and 9 plus years of leadership experience.
• Information technology experience focused on field, infrastructure, network, or end-user technology operations
• Experience building, scaling, transforming, or insourcing a geographically distributed field support organization
• Experience leading multi-site network, wireless, infrastructure, and end-user technology operations in business-critical environments
• Experience transitioning services from a managed service provider to an in-house team, including governance, knowledge transfer, service boundaries, escalation paths, and service-level definition
• Demonstrated ability to manage a multi-million-dollar operating budget, vendor portfolio, and distributed workforce plan
• Ability to lead multiple complex initiatives simultaneously, delegate effectively, make sound decisions, and prioritize work across a distributed team

Preferred Education and Experience:

• Master's Degree in a related field and relevant professional certifications preferred.
• Experience in beverage, consumer packaged goods, or similar industries.
• Expertise supporting manufacturing, warehouse, distribution, and commercial operations, including automation and enterprise wireless environments.
• Experience with end-user technologies, including mobile devices, conferencing and AV solutions, hardware lifecycle management, and executive support.
• Demonstrated success leading geographically dispersed teams and large-scale organizational change initiatives.

Essential Information for Our Employees

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.