• Independently own product vision and an outcome-based roadmap for Client Relationship Management, aligned to business strategy and enterprise OKRs.
• Independently identify and manage cross-product and cross-team dependencies; coordinate sequencing and release planning with stakeholders and delivery leadership.
• Maintain visibility and traceability of prioritized opportunities and features in Azure DevOps (or equivalent) to keep roadmap, backlog, and delivery synchronized.
• Champion strategic roadmap practices and proactively manage dependencies to improve predictability. 

• Translate business needs into complete, actionable features that articulate Vision, Business Needs, Value, and acceptance intent.
• Maintain a prioritized feature backlog that supports delivery planning through Current Sprint +2; ensure clarity, priority, and sequencing align to the roadmap.
• Collaborate deeply with Digital Product Owner, architecture, engineering, and quality partners to validate feasibility and reduce churn through early alignment.
• Intake and prioritize technical debt and platform enablement work; communicate tradeoffs and implications to outcomes and delivery plans.
• Anticipate constraints (security, legal/compliance, privacy, operational readiness) and mitigate early through discovery and feature definition.
• Champion feature definition standards and reduce rework through clearer acceptance intent and earlier alignment. 

• Perform feature/solution acceptance to verify delivered work solves the original business problem and supports intended value realization.
• Define product and experience metrics and monitor trends; use evidence to refine priorities and value-capture plans.
• Independently escalate delivery gaps, value risks, and quality concerns early; drive resolution and prevention with delivery and stakeholders. 

• Build and maintain relationships with First Command business leaders to align product strategy with business strategy. 
• Communicate the "why" behind priorities and features; facilitate decisions and resolve misalignment across business and technology partners.
• Act confidently as SME for business logic and value; remove friction between business and delivery teams through proactive alignment. 

• Conduct or partner on customer/market research and discovery to validate problems and identify opportunities for Client Relationship Management.
• Develop business cases (hypotheses, benefits, costs, risks) and synthesize research into investment recommendations.
• Partner with UX/CX, operations, and adoption/change leaders to ensure releases are business-ready and adoption is supported.
• Evaluate emerging technologies and relevant innovative propositions to identify new opportunities. 

• Maintain deep knowledge of Salesforce Financial Services capabilities and non-functional requirements; ensure alignment to security, privacy, regulatory, and audit expectations. 

• Create and maintain product artifact and ensure tooling traceability from opportunity -> feature -> acceptance outcomes. 

• Sync with other Product Managers to align roadmaps, manage cross-product dependencies, and prevent overlap in ownership.
• Partner with the Digital Product Owner by providing actionable features and aligning prioritization so the team backlog reflects business urgency.
• Collaborate with Solution Architects and delivery leadership to validate feasibility, inform architectural runway, and ensure shared understanding of requirements and sequencing.
• Engage Quality partners to align on intent and value, improve quality visibility, and support confident release readiness decisions. 

• No direct supervisory responsibility but must provide guidance to Agile teams and collaborate with cross-functional stakeholders. 

• Bachelor’s degree required (may consider experience in lieu of degree)  

• 4 - 7 years of experience in product management, business analysis, or a related field 

• Product Management 
• Agile and Scrum 
• Salesforce Financial Services Cloud
• Process Improvement 
• Financial Services Licenses  

• Outcome-based product strategy and roadmap practices; dependency management across products/teams and OKR alignment.
• Advanced feature definition practices and discovery techniques to reduce churn and rework.
• Agile delivery collaboration across PO/architecture/engineering/QA; understanding of sequencing and delivery constraints.
• Product measurement and value realization: KPI definition, trend interpretation, and evidence-based prioritization.
• Risk, compliance, privacy, security, and operational readiness considerations in regulated environments.
• Strong knowledge of Salesforce Sales/Financial Services Cloud and enterprise constraints to anticipate impacts and mitigate risks early. 

• Strategic storytelling and stakeholder alignment: communicate "why," tradeoffs, and outcomes; drive decisions.
• Problem framing: translate ambiguity into clear scope, acceptance intent, and success measures.
• Requirements clarity: write actionable features and supporting artifacts that reduce rework.
• Cross-functional leadership: partner with PO/architecture/engineering/QA to ensure feasibility and quality.
• Metrics fluency: define and use signals to refine sequencing and measure value realization.
• Tool fluency: maintain traceability and transparency in ADO (or equivalent). 

• Operate independently while maintaining accountability for outcomes, quality, and value.
• Influence without authority across teams and stakeholders to resolve misalignment.
• Anticipate risks and constraints early and adjust plans accordingly. 

LI-NC1

LI-Hybrid