Senior Developer NICE CXone / LiveVox
Location: Dallas, TX
Experience: 7+ Years
Position: Senior Developer
Employment Type: Contract / Long-Term
Job Overview
We are seeking an experienced Senior Developer with strong hands-on expertise in LiveVox and experience with NICE CXone. The ideal candidate will have a strong background in contact center technologies, IVR, ACD routing, omnichannel integrations, CRM integrations, and API-based development.
LiveVox experience is mandatory/strongly preferred. NICE CXone experience is an added advantage.
Key Responsibilities
- Develop, customize, configure, and maintain applications within LiveVox and NICE CXone environments.
- Design and implement IVR flows, ACD routing, call flows, and omnichannel solutions.
- Develop and maintain integrations with Salesforce/CRM systems, Workforce Management (WFM) platforms, and third-party applications.
- Build and consume RESTful APIs, web services, and integrations.
- Configure agent scripts, call flows, dashboards, reports, and contact center workflows.
- Troubleshoot and resolve complex technical issues across LiveVox and NICE CXone environments.
- Monitor and optimize system performance, reliability, and scalability.
- Support production environments and ensure high availability with minimal downtime.
- Collaborate with business, technical, and operations teams to understand requirements and deliver effective solutions.
- Ensure solutions comply with security, privacy, compliance, and regulatory standards.
- Follow development best practices for code quality, maintainability, documentation, testing, and deployment.
- Participate in technical design, code reviews, testing, implementation, and production support.
Required Skills
- Strong hands-on experience with LiveVox.
- Experience with NICE CXone is highly preferred.
- Strong understanding of IVR, ACD, contact center, and omnichannel technologies.
- Experience developing and configuring call flows and agent workflows/scripts.
- Experience integrating contact center platforms with Salesforce/CRM systems.
- Strong knowledge of REST APIs, web services, and third-party integrations.
- Good understanding of databases and SQL.
- Strong troubleshooting and production-support experience.
- Experience with contact center reporting, dashboards, and analytics.
- Understanding of security, compliance, and data protection standards.
- Strong communication, analytical, and problem-solving skills.
Preferred Skills
- NICE CXone / CXone Studio experience.
- LiveVox administration, configuration, customization, and development.
- Salesforce integration experience.
- Workforce Management (WFM) integration experience.
- Experience with omnichannel/contact center integrations.
- Experience with cloud-based contact center platforms.
- Knowledge of CI/CD, version control, and software development best practices.
Ideal Candidate
The ideal candidate is a Senior Contact Center Developer who is particularly strong in LiveVox, with additional NICE CXone experience. Candidates should be comfortable working on IVR/ACD implementations, integrations, troubleshooting, customization, and production support.