Senior Desktop Technician - Executive Support (2026-50263)

UMass Chan Medical School Jobs | ITM This Page Requires Javascript

Skip to Content

Share This Page

• Home

• Search Jobs

• Featured Hiring Area

• Our Culture and Community

• Benefits and Total Rewards

• Job Seeker Resources

• Contact Us

• Human Resources

• Close Menu

• Home

• Search Jobs

• Featured Hiring Area

• Our Culture and Community

• Benefits and Total Rewards

• Job Seeker Resources

• Contact Us

• Human Resources

Explore the Possibilities

and Advance with Us.

SEARCH CAREER OPPORTUNITIES

• Internal Candidate Opportunities Only
• Faculty Opportunities Only
• Submit Resume
• Returning Users & Retrieve Password

You can view all open jobs by visiting our jobs page or use the following search form to find jobs that suit your specific career interests.

Category

All Academic Accounting & Finance Administrative Professional Administrative Support Advancement Basic Science Biotechnology Clinical Research Environmental Health & Safety Executive Faculty Healthcare Human Resources Information Technology Interns Library Maintenance and Facilities Management Nursing Office Assistant Other Post Doc Professional Technician I Public Safety Research Residents Retail & Dining Services Staff Assistant Staff Associate Volunteer

Business

Unit

All ForHealth Consulting UMass Chan Medical School

Location

All Bedford Boston Brockton Brockton Canton Charlestown Danvers Devens Fall River Fitchburg Holyoke Jamaica Plain Jamaica Plan Lincoln Mattapan North Hampton North Quincy Pocasset Shrewsbury Springfield Taunton Tewksbury Waltham Westborough Westfield Woburn Worcester Wrentham

Type

All Contract to Permanent (Full Time) Full-Time In-Family Promotion Intern (Full Time) Intern (Part Time) Part-Time Perdiem Post-Retiree Temporary Volunteer

Zipcode

Within

Radius From Zip Code 5 miles 10 miles 25 miles 35 miles 50 miles 75 miles 100 miles

>

Keyword

SUBMIT

When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life's work is more than a career. It's an expression of your passion, intellect, skill, and drive. UMass Chan"s commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

Apply

Refer a Friend

Back

Senior Desktop Technician - Executive Support

Job Number: 2026-50263

Category: Information Technology

Location: Worcester, MA

Shift: Day

Exempt/Non-Exempt: Exempt

Business Unit: UMass Chan Medical School

Department: School - IT-Customer Service - W875038

Job Type: Full-Time

Union Code: Non Union Position -W60- Non Unit Professional

Num. Openings: 1

Post Date: July 24, 2026

Work Location: 100% Onsite

Salary Minimum: USD $70,000.00/Yr.

Salary Maximum: USD $85,000.00/Yr.

General Summary

The Senior Desktop Technician - Executive Support is responsible for delivering white-glove IT services to the Chancellor, senior leadership, and their administrative teams within a fast-paced academic medical environment. This role requires a highly skilled, customer-focused technician with deep experience supporting macOS (primary) and Windows platforms, coupled with exceptional communication and relationship management skills.

The position serves as a single point of accountability for executive IT issues, driving rapid triage, coordination, and resolution across infrastructure, applications, security, and other IT service teams. The ideal candidate demonstrates discretion, professionalism, and the ability to operate seamlessly in high-visibility, high-impact situations.

A strong understanding of the academic and research environment is essential, including sensitivity to faculty workflows, administrative operations, and institutional priorities.

Responsibilities

• Provide dedicated, high-touch IT support to the Chancellor, direct reports, and executive administrative staff.
• Deliver proactive and reactive support with an emphasis on minimal disruption and rapid resolution.
• Support primarily macOS-based environments, with additional support for Windows devices and enterprise applications
• Ensure a consistent "white-glove" experience, including on-site, remote, and event-based support.
• Serve as the primary owner for executive IT issues from intake through full resolution.
• Drive end-to-end resolution by coordinating across IT teams (network, systems, security, AV, applications, etc.).
• Escalate appropriately and follow through with urgency, ensuring timely updates and closure.
• Operate with a "seconds to triage, minutes to action" mindset aligned with executive service expectations.
• Partner closely with internal IT teams and external vendors to resolve complex technical issues.
• Translate technical issues into clear, concise updates for executive stakeholders.
• Advocate for executive needs within IT to ensure prioritization and accountability.
• Manage and support macOS systems (primary), including device configuration, troubleshooting, and performance optimization.
• Support Windows systems and standard enterprise applications (Microsoft 365, collaboration tools, etc.).
• Assist with mobile devices, conferencing solutions, and executive office technology setups.
• Support conference rooms, executive briefings, and high-profile meetings/events as needed.
• Deliver impeccable customer service through clear, professional, and proactive communication.
• Build trusted relationships with executive stakeholders and their support staff.
• Maintain discretion and confidentiality in all interactions involving sensitive information.
• Demonstrate understanding of the academic medical environment, including faculty, research, and administrative workflows.
• Support unique use cases tied to academic leadership, governance, and institutional operations.
• Adapt support approaches to align with academic calendars, events, and priorities.
• Identify recurring issues and partner with IT teams to implement sustainable solutions.
• Contribute to knowledge base documentation and process improvements.
• Recommend enhancements to executive support models, tools, and service delivery.

Qualifications

• 5+ years of desktop support experience, including significant VIP/executive support.
• Strong expertise in macOS support (Jamf or similar tools preferred).
• Experience supporting both Mac and Windows enterprise environments.
• Proven ability to manage high-pressure situations with professionalism and urgency.
• Experience working in higher education or academic medical/research environments.

Preferred Qualifications

• Exceptional customer service and interpersonal skills
• Strong ownership mentality and accountability
• Excellent verbal and written communication
• High level of discretion and professionalism
• Ability to navigate complex organizations and influence outcome

Posting Disclaimer:

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Apply

This is an official page of the UMass Chan Medical School

Human Resources • 55 Lake Ave. North,

Worcester, MA 01655

Questions or Comments?

Email: HRTalentAcquisition@umassmed.edu

Phone: 508-856-5260