Technical Support Analyst (Help Desk & Systems Support)
Join a Growing Team Supporting Critical Business Technology
Our client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.
If you're passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we'd like to hear from you.
What You'll Do
As a Technical Support Analyst, you will:
Provide technical support to end users via phone, email, and ticketing systems
Troubleshoot and resolve hardware, software, network, and system-related issues
Install, configure, maintain, and upgrade computer systems and peripherals
Manage user accounts, permissions, security groups, and access rights
Support Microsoft Windows desktop and server environments
Monitor, document, track, and resolve support requests through the Help Desk system
Create and maintain technical documentation and knowledge base articles
Assist with system maintenance, upgrades, and technology deployments
Support networking infrastructure including switches, firewalls, and IP phone systems
Participate in an on-call rotation for after-hours and weekend support
Qualifications | Required
2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT role
Experience supporting Microsoft Windows operating systems and server environments
Strong troubleshooting and problem-solving skills
Experience managing user accounts, permissions, and security settings
Excellent communication and customer service skills
Ability to work effectively with both technical and non-technical users
Preferred
Experience with any of the following technologies is highly desirable:
Microsoft Windows Server
Microsoft 365 / Office 365
Microsoft Azure
Microsoft SharePoint
Microsoft SQL Server
IIS (Internet Information Services)
DFS (Distributed File System)
Oracle RDBMS
Linux Administration
Networking, TCP/IP, Switches, Firewalls, and VPNs
VoIP and IP Phone Systems
What We're Looking For
The ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You'll thrive in this role if you:
Enjoy solving technical problems
Communicate clearly and professionally
Stay calm under pressure
Take ownership of issues through resolution
Have a strong customer-service mindset
Are eager to learn and expand your technical skills
Apply Today
If you're looking for an opportunity to grow your IT career while making a direct impact on business operations, we encourage you to apply.