Senior Desktop Engineer

Senior Desktop Engineer | Tulsa, OK

Job Summary:

Seeking a Senior Desktop Engineer to provide technical support and maintenance for desktop computers, laptops, peripherals, and related technology within a healthcare environment. Responsibilities include installing and upgrading equipment, troubleshooting hardware and software issues, resolving end-user technical problems, and performing preventative maintenance. This role works closely with IT teams, healthcare staff, leadership, and third-party vendors to ensure reliable technology operations. After-hours on-call support is required.

Key Responsibilities:

• Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and software.
• Troubleshoot complex hardware, software, networking, and workstation issues.
• Document technical issues, resolutions, and support activities in the ticket management system.
• Provide timely communication and support to end users.
• Coordinate hardware installations, moves, repairs, and inventory management.
• Assist with application implementations, system upgrades, and IT projects.
• Collaborate with other IT departments, healthcare professionals, leadership, and vendors.
• Provide on-call support outside regular business hours.
• Travel to off-site healthcare facilities as needed.

Required Qualifications:

• Strong understanding of desktop/laptop hardware, software, networking, and IT systems.
• Previous experience providing direct end-user technical support.
• Ability to troubleshoot, prioritize, and manage multiple technical issues.
• Excellent communication, customer service, and documentation skills.
• Ability to remain professional in fast-paced, high-pressure environments.

Education Requirements:

• Associate's degree with networking or desktop computer-related coursework; OR
• High school diploma/GED with 3–4 years of desktop support experience.

Required License:

- Valid driver's license, acceptable Motor Vehicle Report (MVR), and proof of vehicle liability insurance meeting employer requirements.

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