Senior Desktop Engineer - 6

Title: Senior Desktop Engineer
Location: 6161 South Yale Avenue, Tulsa, OK (Onsite- 5 Days a week)
Duration: 3+ Months Contract with possibilty of extension
Shift- Day- Monday through Friday | 8:00a - 4:30p

Job Summary:
This position performs technical support to desktop computers, laptops, and related technology. This includes performing equipment installation and upgrades, troubleshooting and problem resolution and preventative maintenance in accordance with standard guidelines and procedures. Will provide on-call support to users outside regular business hours. Works with other IT teams to diagnose and resolve IT end user issues.

Job Responsibilities:

- Installs, configures, and performs ongoing usability and maintenance of desktop computers laptops, and peripheral equipment and related software following standard departmental procedures and standards.

- Following standard procedures, performs complex troubleshooting activities, escalating issues to other information technology departments/staff as needed.

- Documents all actions and problem resolutions of end user desktop computer/laptop issues using the ticket management system.

- Keeps end users informed through problem resolution.

- Assists with moves, adds, changes and repairs of hardware equipment.

- This position works closely with other departmental areas, end users, and third-party vendors and is responsible for documenting all requested activities.

- Also assists and plays a role with the implementation of new or upgrade of existing application systems.

- Performs necessary investigation, analysis, and evaluation on user workstations.

- Participates in projects as assigned or directed.

- Prepares and completes necessary documentation as it relates to hardware inventory.

- Performs after hours on-call responsibilities as required.

- Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

- Working Relationships: Works directly with patients and/or customers.

- Works with internal and external customers via telephone or face to face interaction.

- Works with other healthcare professionals and staff.

- Works frequently with individuals at Director level or above.

- Off-campus health system support duties will require use of a private vehicle.

Required Skills & Experience:

- Demonstrate a solid understanding of computer desktops/laptops, software, networking as well as a good understanding of IT systems management and utilities.

- Experience working directly with end users.

- Demonstrating ability to maintain professional and courteous during highly stressful and fast- paced situations.

- Demonstrate ability to gather information, understand problem, determine impact on end user or department and escalate when necessary.

- Demonstrate ability to juggle multiple tasks while documenting customer issues for resolution or escalation.

Required Education:

- Associate's degree with network or desktop computer related courses.
OR

- High school diploma and three (3) to four (4) years of desktop experience.

Required Certification & Licensure:

- A valid driver's license, Motor Vehicle Report, and proof of vehicle liability insurance in the amount required by SFHS guidelines.

Must Have

• Experience administering Exchange Online
• Experience administering M365
• Experience providing 3rd Level support
• Experience with Mobile Device Management Platforms
• Experience with Remote Access Tools