Senior Data Analyst, Revenue Strategy

Description

Position at Bridges and Tunnels

Job Title: Senior Data Analyst, Revenue Strategy

Resume Date: November 5, 2026

Department: Office of the President

Work Location: 2 Broadway

Job Family/ Grade: DAB004

Earnings Potential: $89,407-$111,758

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Senior Data Analyst, Revenue Strategy will support MTA Bridges & Tunnels (B&T) in identifying, evaluating, and advancing opportunities to protect, recover, and optimize toll revenue. The position will support Revenue Strategy function through data analysis, performance measurement, reporting, and the development of actionable insights that inform revenue-related initiatives and management decision-making. The Senior Data Analyst will facilitate the development and maintenance of analytical tools, dashboards, and reporting capabilities while working under the direction of the Vice President, Revenue Strategy and in close collaboration with teams across B&T and the broader MTA. The Senior Data Analyst will analyze transactional, customer, payment, accounts receivable, operational, and other relevant data to identify trends, explain variances, evaluate revenue performance, and quantify potential revenue opportunities and risks. The position will also support the development of key performance indicators and analytical frameworks to measure the effectiveness of revenue protection and recovery initiatives. This position is vital to supporting B&T's revenue strategy and requires strong analytical skills, independent judgment, attention to data quality, and the ability to translate complex information into clear findings and recommendations.

The incumbent will work closely with senior staff and cross-functional partners to:

• Conduct complex data cleaning, aggregation, reconciliation, validation, and analysis to distill large and diverse datasets into meaningful metrics, trends, and actionable insights.
• Analyze toll revenue performance and customer payment behavior to identify trends, anomalies, revenue leakage, emerging risks, and opportunities for revenue protection and recovery.
• Analyze accounts receivable, aging, collections, payment activity, and other relevant measures to support an understanding of outstanding balances and revenue recovery performance.
• Develop and maintain key performance indicators, dashboards, analytical tools, and recurring reporting that provide management with visibility into revenue performance and the effectiveness of Revenue Strategy initiatives.
• Evaluate revenue recovery and other strategic initiatives by establishing appropriate baselines, analyzing customer or transaction populations, tracking outcomes, and quantifying financial impact where data permits.
• Conduct revenue recovery, customer payment, segmentation, propensity-to-pay, predictive, trend, variance, root-cause, and scenario analyses to evaluate performance, identify high-priority recovery opportunities, and support data-driven recommendations.
• Perform scenario analysis and develop data-driven business cases to help prioritize revenue opportunities, evaluate potential interventions, and support recommendations to senior management.
• Collaborate with B&T and MTA departments, including Tolling, Finance and Accounting, Revenue Recovery, Operations, Information Technology, Data and Analytics, Legal, and other stakeholders, to obtain and interpret data and address complex revenue-related analytical questions.
• Collaborate with data owners and subject matter experts to ensure timely access to required data and develop a thorough understanding of source datasets, business rules, data quality, and limitations.
• Develop and enhance interactive data visualizations and analytical tools that enable technical and non-technical audiences, including senior management, to understand revenue performance, trends, risks, and potential actions.
• Document analytical methodologies, business rules, data sources, assumptions and processes, and perform appropriate data-quality and validation checks to ensure analytical results are accurate and reproducible.
• Identify, integrate, and analyze new or emerging datasets to address evolving revenue, payment, customer behavior, operational, and policy questions on an as-needed basis.
• Continually identify opportunities to improve Revenue Strategy's analytical and reporting capabilities, including automating recurring analyses, reducing manual processes, improving data accessibility and reliability, and developing tools that allow the organization to identify and respond to revenue issues more quickly.

The Senior Data Analyst will play a role in strengthening the connection between operational activity and financial outcomes, enabling B&T leadership to understand not only what is happening, but why it is happening, the potential revenue impact, and what actions may improve performance.

The position will use SQL, Python, and other analytical and business intelligence tools to extract, integrate, validate, analyze, and automate the processing of complex datasets and recurring analytical processes. The position will also conduct ad hoc and time-sensitive analyses, modeling, research, and special projects in response to emerging revenue issues, opportunities, and senior-management priorities.

Responsibilities:

• Analyze toll revenue, payment, receivables, collections, customer, transaction, and operational data to identify trends, anomalies, revenue leakage, emerging risks, and opportunities to protect and recover revenue.
• Gather, integrate, clean, reconcile, validate, and analyze large and complex datasets from multiple sources, applying appropriate data-quality checks and documenting relevant assumptions, business rules, and limitations.
• Develop and execute SQL queries to extract, join, transform, reconcile, and validate complex datasets, using Python and other analytical tools, as appropriate, to support advanced analysis, automation, and recurring reporting.
• Conduct revenue recovery, customer payment, segmentation, trend, variance, root-cause, and scenario analyses to evaluate performance, identify opportunities, and support data-driven recommendations.
• Evaluate Revenue Strategy initiatives and strategic partnerships by establishing baselines, developing performance measures, tracking outcomes, and assessing incremental revenue recovery, cost-effectiveness, ROI, and financial impact where data permits.
• Develop and maintain key performance indicators, dashboards, recurring reports, data visualizations, and analytical tools that provide management with clear visibility into revenue performance, payment activity, receivables, collections, and recovery efforts.
• Translate complex analytical results into clear findings, presentations, and recommendations for Revenue Strategy leadership and senior management, including analysis of emerging issues and changes in performance.
• Collaborate with data owners, subject-matter experts, and B&T/MTA departments, including Tolling, Finance and Accounting, Revenue Recovery, Operations, Information Technology, Data and Analytics, Legal, and other stakeholders, to obtain data, understand business processes, and address revenue-related analytical questions.
• Identify and address data gaps, inconsistencies, and reporting issues and develop a thorough understanding of source systems, data availability, business rules, and data limitations.
• Identify opportunities to improve Revenue Strategy's analytical capabilities through automation, improved reporting and data accessibility, enhanced data quality, and the application of appropriate analytical and business intelligence tools.
• Research and incorporate new or emerging datasets, analytical methods, and business intelligence capabilities to address evolving revenue, payment, customer behavior, operational, and policy questions.
• Perform ad hoc and time-sensitive analysis, modeling, research, and special projects in response to emerging revenue issues, business opportunities, and senior-management priorities.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualifications:

Bachelor's Degree in Arts/Sciences (BA/BS) from an accredited institution in Data Science, Computer Science, Mathematics, Statistics, Finance, Economics, Accounting, Business Analytics, Engineering, Transportation Planning, or a related discipline. An equivalent combination of education and experience may be considered

Minimum 5 years of full-time professional experience in data analytics, business analytics, financial analysis, revenue analysis, or a related analytical field

Minimum 3 years of experience using data visualization and business intelligence tools, such as Power BI or Tableau, and querying or integrating data from multiple sources

Minimum 3 years of experience using SQL to query, join, transform, and validate data from multiple sources, including large and complex datasets.

Experience analyzing large or complex datasets and translating findings into actionable business insights and recommendations

Experience in revenue management, revenue recovery, accounts receivable, payments, collections, tolling, transportation, or other transaction-based environments

Strong proficiency in SQL, including experience querying, joining, transforming, and validating large and complex datasets

Advanced proficiency with Microsoft Excel for data analysis, modeling, reconciliation, and reporting

Exceptional ability to analyze and interpret large and complex datasets and translate findings into actionable business insights

Strong quantitative and analytical skills, including trend, variance, segmentation, and root-cause analysis

Strong skills in querying, manipulating, cleaning, aggregating, and validating data from multiple sources

Ability to understand financial and operational performance measures and connect operational activity and customer behavior to revenue outcomes

Preferred:

Master's degree in Arts/Sciences (MA/MS) in Data Science, Analytics, Finance, Economics, Business Administration, Statistics, Transportation, or a related field

Ability to identify trends, anomalies, data-quality issues, and potential business or revenue impacts through independent analysis

Ability to translate complex data and analytical findings into concise presentations, written reports, and recommendations for technical and non-technical audiences, including senior management

Ability to work independently, exercise sound judgment, manage multiple priorities, and meet deadlines in a fast-paced environment

Excellent organizational, project management, and cross-functional collaboration skills

Strong programming skills for data analytics, preferably Python

Experience with financial, revenue, accounts receivable, payment, collections, or revenue recovery analytics

Experience with data warehousing, cloud computing platforms such as Microsoft Azure, and/or automated data pipelines

Familiarity with tolling, transportation, transaction processing, customer payment systems, or other high-volume transactional environments

Ability and willingness to learn new analytical tools, technologies, software, and business processes

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost - Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.