Position Overview
We are seeking an experienced Senior Microsoft Dynamics 365 Finance & Operations (F&O) Techno-Functional Consultant to serve as a key internal resource supporting, stabilizing, and enhancing an enterprise D365 environment.
This role will focus primarily on D365 F&O, with particular emphasis on the Dual Write integration between D365 F&O and Dynamics 365 Customer Engagement (CE). The ideal candidate combines strong functional understanding of F&O with enough technical depth to troubleshoot complex integrations, support system enhancements, and work effectively with developers and external implementation/support partners.
This is not a purely technical, behind-the-scenes position. The consultant will work directly with business users to understand requirements, identify the underlying business need, recommend solutions, and translate those requirements into scalable D365 functionality.
Key Responsibilities
- Serve as a senior internal D365 F&O subject matter expert, supporting business users and ongoing platform enhancements.
- Troubleshoot, support, and improve Dual Write integrations between D365 F&O and D365 CE.
- Investigate synchronization failures, mapping issues, integration errors, performance problems, and other Dual Write stability concerns.
- Support and deliver ongoing Phase 2 enhancements, system improvements, and new business requirements.
- Translate business requirements into effective functional and technical D365 solutions.
- Work directly with users to understand what they are requesting, determine the actual underlying business requirement, and recommend the appropriate solution.
- Provide Level 2 application support, handling issues beyond basic help-desk support while partnering with external Level 3 managed-services resources when necessary.
- Configure and enhance D365 functionality, workflows, business processes, and integrations.
- Partner with developers on customizations and code-level changes when required.
- Work across Dataverse, Power Platform, Azure services, APIs, and related integration technologies where appropriate.
- Coordinate with internal F&O/CE resources, business stakeholders, and external implementation/support partners.
- Help improve system stability, support processes, documentation, and overall adoption of the D365 platform.
Required Experience
- Strong professional experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
- Senior-level techno-functional experience, with the ability to understand both business processes and technical solutions.
- Hands-on Dual Write experience is strongly required, ideally including design/architecture, troubleshooting, configuration, mapping, synchronization, and ongoing production support.
- Experience supporting integrations between D365 F&O and D365 CE/CRM.
- Experience with enterprise D365 implementations, enhancements, and post-production support.
- Strong understanding of F&O business processes, ideally across areas such as finance, supply chain, and/or operations.
- Ability to troubleshoot complex functional and technical issues and determine when escalation to development or Level 3 support is required.
- Strong integration experience involving technologies such as Dataverse, Power Platform, Azure, APIs, and middleware.
- Excellent communication and stakeholder-management skills.
- Ability to work directly with business users and translate business requirements into technical and functional solutions.
- Comfortable operating independently as a senior internal D365 resource in a remote environment.
Preferred Experience
- Experience with Dynamics 365 CE / Customer Engagement / CRM.
- Experience supporting environments where F&O and CE are tightly integrated through Dual Write.
- Power Apps and Power Automate experience.
- Azure integration experience.
- D365 customizations, workflow development, and development/code exposure.
- X++ knowledge is beneficial but does not need to be the person's primary skill set.
- Experience working with Microsoft partners or managed-services providers in a Level 2/Level 3 support model.
- Microsoft Dynamics certifications are a plus.