Senior Customer Tech Support Specialist (Help Desk)
Astrion
- Dahlgren, Virginia
- 14 days ago
- $65,000–$72,500 Per Year
Highlights
Astrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support.
Numbers & Facts
| Location | Dahlgren, Virginia |
| Industry | Other/Not Classified |
| Salary | $65,000–$72,500 Per Year |
| Company Size | 2,500 to 4,999 employees |
| Website | https://astrion.us/about-us/ |
Description
Overview:
Senior Customer Technical Support Specialist
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $65,000 to $72,500
Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
- Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
- Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow
- Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation
PREFERRED QUALIFICATIONS / SKILLS
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
#CJ
About Company
We are the transformative evolution of two prominent government services firms, ERC and Oasis Systems, each bringing with them a rich legacy of dedicated service to our nation’s Defense and Federal communities.
The company brings together 2,800 employees focused on Cybersecurity, Digital Solutions, Mission Support, and Systems Engineering serving customers in more than 36 states across the U.S. with Centers of Excellence in Washington DC, Huntsville, AL and Burlington, MA.
Our resources, deep expertise, and adaptable solutions will enable us to scale and expand development and engineering capabilities for Defense and Federal communities.