Senior Customer Success Manager

Main Responsibilities:

• Own* the voice of the customer by developing and maintaining* customer relationships, preparing and leading onboarding new users* and identifying opportunities for product and service improvements.
• Educate* customers on the most relevant and up to date features, specific to* their business and use case and help them to have them operational* for them.
• Partner* with key stakeholders internally and externally to ensure clients* are maximizing the product and its features.
• Strategically* and innovatively solving problems as client and business issues* arise
• Provide* timely technical and product support
• Increase* customer renewals and expansion.

Requirements

• At* least 5 years of experience in customer success.
• Working* experience in the cyber industry must
• If* you managed CS in the past It* is a great advantage
• You* need to have Technical Skills (Cyber / Security preferred)
• Working* experience with customers in B2B enterprise software products.
• Experience* in owning a book of business of 6-10 customer accounts
• Experience* with increasing customer satisfaction, adoption rates, and retention
• Experience* building and operating in an early-stage company highly* preferred
• Highly* skilled in time management, taking initiative in front of a* corporate setting and problem solving.
• Quick* learner with a good technical understanding.
• Professional* communication skills Verbal and written
• Ability* to travel 50% of the time