Senior Customer Service Rep

Summary:

• Location: Oriskany
• Work Mode: Virtual - Working full-time in non-company location
• Duration: 8/3/26 - 9/22/26

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to the company’s customers who have or are looking to obtain a Life insurance policy through their employer.
• Rely on instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Discuss topics such as enrolling or changing life insurance amount, confirming or changing beneficiary, policy provisions, coverage continuation upon retirement/leaving employer, status of customer requests, and billing inquiries.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of experience in the field or in a customer service role preferred.
• Ability to work during the hours of operation, Monday-Friday 8:00am – 11:00pm EST with flexibility in regard to shifts worked.
• Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work.
• Use of video during interviews, coaching, weekly huddles, and virtual training required.

Preferred Skills:

• Technical skills, adaptability, and flexibility.
• Strong interpersonal skills and decision-making abilities.
• Ownership of learning and confidence in material grasp.
• Ability to use reference materials effectively.

Benefits:

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.