Senior Customer Service Clerk - Youth

Senior Customer Service Clerk - Youth

Salary

$1,579.20 - $1,776.00 Biweekly

Location

Various

Job Type

Full Time

Job Number

39476

Department

Houston Public Library

Division

HPL - NEIGHBORHOOD LIBRARY SYSTEM

Opening Date

09/17/2026

Closing Date

9/24/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

PN#39476

Division: Customer Experience

Section: Various

Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)

• Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds

The Senior Customer Service Clerk - Youth will:

• Provide customer service at public service desks and by phone.
• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Assist with shelving and collection maintenance.
• Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift.
• Perform other duties as assigned.

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

Applicants are encouraged to submit a Cover Letter and Resume when applying.

About Us:

The Houston Public Library's mission-Linking YOU to the World-guides our vision to be Houston's most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

Working Conditions

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

One (1) year of clerical/customer service experience is required.

An Associate's degree or a Bachelor's degree may substitute for the education and experience requirements.

LICENSE REQUIREMENTS

None

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No

Pay Grade 12

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832.393.1472).

If you need special services or accommodations, call 832.393.1472. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a current Houston Public Library employee?

• Yes
• No

02

Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)

• Less than a High School/GED
• A High School/GED
• Associates degree
• Bachelors degree or higher

03

Please indicate the amount of verifiable customer service experience you have:

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 4 years
• 4 years or more
• No experience

04

Briefly describe your customer service work experience. If you have none, please put N/A.

05

Do you have experience working in a public library?

• Yes
• No

06

Do you have any of the following experiences working with youth? (Check all that apply)

• Reading aloud to children
• Arts and craft
• Science or Stem activities
• After school activities
• No customer interaction

07

Describe your experience providing services or programs to youth. If you have none, please put N/A.

08

Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?

• Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary)
• Comfortable (I get the person in charge to assist with more difficult situations)
• Very Uncomfortable (I don't feel comfortable in high-stress situations and need supervisory backup often) (0 points)

09

Please indicate the languages which you are fluent (reading, writing, and speaking). Check all that apply:

• English
• Spanish
• Chinese
• Vietnamese
• French
• Arabic
• Other
• I am not bilingual

10

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:15am - 8:15pm?

• Yes
• No

11

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/