Senior Customer Account Leader

Description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will doProvide strategic leadership to National Customer Account teams and focus on increasing profitability.

• Provide strategic leadership to national customer account teams.
• Provide career development opportunities through work assignments and/or other training opportunities.
• Manage resources to provide proper staffing, equipment and communication capabilities.
• Provide innovative solutions while developing customer strategies.
• Obtain customer insights data from different sources.
• Provide insights and foresights for clients and internal projects.
• Analyzes customer data to identify trends, statistics, and issues.
• Generates concise and actionable insights based on data analysis.
• Identifies positive and negative customer satisfaction patterns.
• Stay current with industry trends and technology.
• Proactively work to assist others in achieving the organization's objectives.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2310Qualifications: What you need to bring

• 5+years' experience in customer service, customer relations or sales required.
• 2 years' leadership experience in customer service, customer relations or sales required.
• Previous experience in transportation industry required.
• Must be able to demonstrate solid judgment and discretion while creating solutions and provide problem resolution to complex issues/circumstances.
• Must be able to lead, influence and motivate employees at all levels in a cross functional, diverse and changing environment.
• Must possess exceptional interpersonal, decision making and analytical abilities with a creative approach to problem solving.
• Must have strong decision making skills with and able to negotiate effectively.
• Must be experienced in preparing and delivering compelling arguments and presentations in a way that impacts and influences others and successfully builds coalitions for key initiatives.
• Must possess strong analytical skills.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.