Senior Copier/Printer Service Technician

Description

Senior Copier/Printer Service Technician (Lead Field Service Technician)

Location: Field-Based in Chicago, IL and SE Wisconsin

Travel: Frequent local travel within assigned territory; occasional overnight travel required

Pay Range: $32-$39/hour (based on experience)

Join the Nation's Leading Managed Print Services Provider

At FlexTG, we're redefining what exceptional service looks like. As the nation's largest brand-neutral Managed Print Services provider, we deliver innovative technology solutions and industry-leading support to organizations across the country. Our nationwide footprint, proprietary technology, and customer-first approach make us more than best-in-class, we're in a class of our own.

We're looking for an experienced Service Specialist to serve as a technical leader, trusted advisor, and mentor within our service organization. If you're passionate about solving complex technical challenges, supporting customer success, and helping other technicians grow, we'd love to hear from you.

What You'll Do

As a Senior Service Technician, you'll take the lead on high-impact service assignments while providing expert-level technical support for advanced print and imaging environments.

Technical Leadership & Field Service

• Diagnose and resolve complex equipment, connectivity, and workflow issues.
• Lead customer-critical deployments, escalations, and strategic service projects.
• Install, configure, and optimize networked print and scan solutions.
• Troubleshoot advanced hardware, software, and connectivity challenges across diverse environments.
• Collaborate with IT teams, sales partners, and support organizations to deliver exceptional customer outcomes.
• Represent FlexTG professionally while delivering outstanding service onsite.

Mentor & Develop Others

• Train and coach technicians across all experience levels.
• Share advanced troubleshooting methods, technical expertise, and best practices.
• Provide guidance during escalations and complex service situations.
• Support onboarding and ongoing technical development initiatives.

Operational Excellence

• Document troubleshooting procedures and technical solutions.
• Maintain accurate inventory, service records, and administrative reporting.
• Participate in customer reviews, internal meetings, and technical planning sessions.
• Ensure compliance with company policies, safety requirements, and manufacturer standards.

What We're Looking For

Required Qualifications

• High school diploma or equivalent experience.
• 5+ years of industry experience servicing office technology, copiers, printers, multifunction devices, or related equipment.
• Proven expertise troubleshooting complex equipment and connectivity issues.
• Experience installing and supporting networked print and scan environments.
• Demonstrated ability to independently manage escalations and customer-critical situations.
• Consistent track record of delivering exceptional customer service and technical results.
• Strong problem-solving skills with the ability to work independently.
• Must be at least 21 years old.
• Valid driver's license, reliable transportation, and acceptable driving record.

Preferred Qualifications

• Bachelor's degree in a technical discipline or equivalent experience.
• Advanced manufacturer certifications or technical training with HP, Lexmark, and/or Canon.
• Strong knowledge of:
• • TCP/IP networking
  • IP addressing and configuration
  • Print and scan workflows
  • Device connectivity and integration
  • Firmware management and remote diagnostic tools
• Experience supporting process improvements, pilot programs, or cross-functional initiatives.
• Recognized technical expert within a service organization.

Why Join FlexTG?

• Work with industry-leading print and imaging technologies.
• Take on complex, meaningful technical challenges.
• Serve as a mentor and technical leader.
• Join a growing organization with a nationwide presence.
• Be part of a customer-focused culture committed to innovation and service excellence.
• Opportunities for continued learning, certification, and career advancement.

Physical Requirements

• Ability to sit, stand, walk, kneel, and reach throughout the workday.
• Ability to lift, push, pull, and move up to 80 pounds.
• Ability to work with computers, mobile devices, and service-related equipment.

Work Environment

This position is primarily field-based and requires work at customer locations including office, warehouse, and production environments. Technicians may be exposed to varying temperatures, moving mechanical equipment, electrical components, and moderate noise levels.

Ready to Take the Lead?

If you're an experienced service professional who enjoys solving complex technical problems, mentoring others, and delivering exceptional customer experiences, apply today and grow your career with FlexTG.

FlexTG provides equal employment opportunities to all employees and applicants for employment.  The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.