Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Description: Job title - Senior Consultant | Infrastructure-Contact Center | IVR Concepts
Work location - Charlotte NC 28273
Is it Hybrid, onsite position - Onsite
Please confirm if the candidate can work from any *** DC office - No ( Client office )
Tentative Start date - ASAP
Contract duration - 12 months
Vendor rate - ***
Minimum years of experience needed in the required skills- 5-8 years
Minimum over all work experience required - 5-8 years
Domain - contact center IVR
Must Have Skills
Strong experience in IVR (Interactive Voice Response) Testing.
Handson experience with Cyara for IVR test automation and monitoring.
Experience in Automation Testing and test framework development.
Nice to have skills
IVR testing
Automation testing, Cyara
Detailed Job Description
Validate endtoend IVR and contact center call flows.Design, develop, and execute automated test scripts using Cyara.Perform functional, regression, integration, and user acceptance testing.Analyze test results and identify defects in IVR applications.Collaborate with developers, business analysts, and stakeholders to resolve issues.Ensure quality and performance of voice and customer interaction systems.Generate test reports and provide status updates to project teams.
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Validate endtoend IVR and contact center call flows.
Design, develop, and execute automated test scripts using Cyara.
Perform functional, regression, integration, and user acceptance testing.
Interview mode - In person/Virtual - In person
How many rounds of interview - 2
Custom Fields:
Name: Intake Call Requested
Value: true
Name: Intake Call Completed
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.