Pay Rate Range: $36.75 - 40.00/hr.
Job Description:
Validate endtoend IVR and contact center call flows.Design, develop, and execute automated test scripts using Cyara.Perform functional, regression, integration, and user acceptance testing.Analyze test results and identify defects in IVR applications.Collaborate with developers, business analysts, and stakeholders to resolve issues.Ensure quality and performance of voice and customer interaction systems.Generate test reports and provide status updates to project teams.
Must Have Skills
Strong experience in IVR (Interactive Voice Response) Testing.
Handson experience with Cyara for IVR test automation and monitoring.
Experience in Automation Testing and test framework development.
Nice to have skills
IVR testing
Automation testing, Cyara
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Validate endtoend IVR and contact center call flows.
Design, develop, and execute automated test scripts using Cyara.
Perform functional, regression, integration, and user acceptance testing.
Interview mode - In person/Virtual - In person
How many rounds of interview - 2