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Senior Consultant | Infrastructure-Contact Center | IVR Concepts

IMCS Group Inc

Charlotte, NC(remote)

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JOB DETAILS
SKILLS
Call Centers, Consulting, Customer Experience, Customer Support/Service, Diversity Recruiting, Finance, Fortune 500 Customers, Health Information Technology, Java, Microservices, Quality Assurance, Speech Recognition, Test Automation, Test Plan/Schedule, Voice Applications, Voice Response Systems, Willing to Travel
LOCATION
Charlotte, NC
POSTED
5 days ago
Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: POC: Raju

Job Details:
Job title: Senior Consultant
Work Location with Zip code: Charlotte, NC 28273
Duration of the project: 6 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: ***
Minimum years of experience required: 5-8 Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE

Must have skills:
Manual or Automation Testing
API Testing
SQL

Nice to have skills
IVR, Kore.AI,
Nuance IVR, Avaya,
Cyara

Detailed Job Description:
The IVR QA Lead is responsible for ensuring the quality, reliability, performance, and customer experience of Interactive Voice Response IVR systems. This role leads QA activities across IVR applications, voice platforms, speech recognition systems, call flows, integrations, and customer selfservice solutions.

Minimum years of experience: 5-8 years
Education: Bachelor's or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:
Design, develop, test, and maintain high performance, scalable, and secure Java applications
Handson experience with API creation, RAG, Vector databases
Build and maintain Microservices based architectures

Custom Fields:
Name: Intake Call Requested
Value: true

Name: Intake Call Completed
Value: true



EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

About the Company

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IMCS Group Inc