Senior Consultant | Cloud Platform | Google Cloud - Architecture

Job Title: IT - Senior Consultant | Cloud Platform | Google Cloud - Architecture

Job Description: "Project Niche Skills "
VISA DEPENDENT candidates are allowed
POC - Diksha

Job Details:

• Job title: Senior Consultant | Cloud Platform | Google Cloud - Architecture
• Work Location with Zip code: Charlotte, NC 28273
• Duration of the project: 6 Months
• This role requires any travel (Yes/No): NO
• Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: 100% WFO
• Is this a 100% remote role? NO
• Minimum years of experience required: 8-10 years
• Would you require the candidates to meet you for an in-person interview? Should be open for both
• Education Qualification required: Bachelor's / Masters

Must have skills:
Google Contact Center AI (CCAI)
Dialogflow CX
Conversational AI Platform Design

Good to Have Skills:
Google CCAI
GECX development

Detailed Job Description:
Conversational AI Solution LeadershipLead the endtoend development of enterprise Conversational AI solutions using Google CCAI and Dialogflow CX.Define architecture, design standards, reusable frameworks, and development best practices.Mentor and guide development teams on Dialogflow CX, GECX Playbooks, and Google AI services.Provide technical leadership throughout project lifecycle including discovery, design, development, testing, deployment, and production support.Google CCAI Dialogflow CX DevelopmentDesign and implement complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic.Develop scalable voicebot and chatbot solutions supporting multiple business domains.Build reusable Dialogue Management frameworks and conversational design patterns. Optimize customer journeys, containment rates, and selfservice experiences.

Minimum years of experience: 8-10 years
Education: Bachelor's / Masters

The top 3 responsibilities would expect the Subcon to shoulder and execute:
Lead the endtoend development of enterprise Conversational AI solutions using Google CCAI and Dialogflow CX.
Design and implement complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic.
Design and develop GECX Playbooks leveraging Gemini and Vertex AI.