Senior Community Engagement Manager NAMER, Experiences

You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy. You will work closely with and report to the Global Community Engagement Lead for Experiences and Services, and build collaborative relationships with the relevant Market Managers, Country Managers, and central Community team to support our hosts.

Our client is looking to hire a Senior Community Engagement Manager, 100% remote with Travel for Events.

Pay Rate Range: $70/hr to $89/hr on W2

About the role

• The Client team is looking for a Community Engagement Manager to build and lead our Experiences Host Community strategy for North America and Latin America. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.
• In this role, Community custodian in each region responsible for balancing the needs of our Hosting Community with those of client. You will work closely with and report to the Global Community Engagement Lead for Experiences and Services, and build collaborative relationships with the relevant Market Managers, Country Managers, and central Community team to support our hosts. This includes fostering shared virtual and physical gatherings that build Host-to-Host connection and learning.
• The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.

Responsibilities:
Act as the primary bridge between the central client Community team and your assigned Host Community territory. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health.
Lead Community support, growth and engagement for your Host Community.
Drive impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans.
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
 
Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts and supporting business priorities across your territory

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation and connection
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Empower and support Community Leaders to develop and test region-specific programs that drive business impact and foster community connections at scale
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead multiple Community events, both online and in-person

Community Impact:

• Support the development, execution and scale of in-market pilots that leverage Community programs and our Host Community to drive Host Success and accelerate business goals.
• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Experiences Community information relating to local needs, trends and market dynamics for internal and external partners.
• Act as a go to for Community team with regards to local insights and feedback

Requirements:

• 8+ years of in-depth & demonstrated experience of managing Community - experience in Community events, online engagement or distributed communities will also be helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience in leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Familiarity with online community groups and platforms, Salesforce, Google suite, AI tools, Event management tools and other analytical tools
• Entrepreneurial and action-oriented, with a growth mindset
• Highly autonomous, self-driven - you can build processes from scratch or follow playbooks
• Strong verbal communication and interpersonal skills
• Strategic thinker with effective cross partnership skills to influence through persuasion, negotiation, and consensus building
• Fluency in English and Spanish
• Passion for Client, Experiences, our Hosts, and the mission of the company

#LI-MK4For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.