Senior Communications Specialist, Incident Response

Job Title: Senior Communications Specialist, Incident Response

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

Job Summary/Purpose:

Assist in the development, management and execution of internal and external communications strategies for the incident response business function, in alignment with the company. Develop stories that can be used with all stakeholders across channels to help tell the story of becoming the premier utility. Work with the company's Public Information Officer as a core member of the communications team supporting Entergy's incident response function year-round, including severe weather, system emergencies, operational events and crisis activation. Assist with a communications strategy for executive leadership, including written messages, videos, multimedia presentations and creative and humanized storytelling. Ensure alignment amongst operations communications and the overall enterprise. Create goodwill with stakeholders to support Entergy's collective vision, mission, strategy and stakeholder objectives.

Job Duties/Responsibilities:

• Responsible for updating and maintaining the department's emergency response plans and templates and support in the year-round response planning, training and implementation for the communications department.
• Build and execute communications strategies designed to inform and align cross functional staff and internal and external stakeholders. Monitor industry news and identify emerging issues and potential opportunities.
• Support communication needs for company leadership and multiple businesses, including but not limited to town halls, employee meetings, speeches, talking points, internal memos, presentations, employee articles, news releases, website posts, etc.
• Create feature stories about the business, our operational progress, profiling improvements, highlighting key individuals and teams in the business to illustrate our commitment to effectively tell our story.
• Recommend strategies, produce materials and execute communication plans to support and promote company business objectives, organizational priorities and major functional initiatives.
• Implement broad-based employee communications, such as executive messaging and employee meetings, newsletters, videos, and other tools. Collaborate with company leadership and senior communications staff on the development of key messages, Q&As, and other needed tools. Coordinate layout, production and distribution.
• Research and cultivate knowledge of and use of multi-channel strategies to communicate key Entergy messages and drive operational leaders to amplify messages. Evaluate and recommend usage for optimal positive exposure for the company, its people and its businesses.
• Assist in establishing editorial or departmental standards. May edit the work of and/or provide guidance and direction to others. May require project management knowledge including business processes such as budgeting, purchasing, request for proposal, etc.

Other Attributes

Functional Knowledge

Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Attention to detail and ability to manage long-form documents and files is needed for this role. Crisis communications background is a plus. Spanish language skills are a plus but not required for this role.

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of peer practices and the factors that differentiate them in the market.

Leadership

Acts as a resource for and adequately supports colleagues; may lead projects with manageable risks and resource requirements.

Professionalism

Maintains integrity and respect for others.

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus.

Minimum education and experience required:

Bachelors Degree in a related field and 5+ years of experience in corporate communications or public relations is required OR in lieu of a bachelor's degree 9+ years of experience in corporate communications or public relations is required or equivalent experience

Minimum knowledge, skills and abilities required of the position

Strong writing, editing and communications planning skills (AP style knowledge a plus).

Demonstrated ability to use or learn an array of publishing software such as Photoshop, InDesign, Office 365, HTML editing software, web analytics, social media platforms and a variety of audio, video and infographic production programs.

Primary Location: Louisiana-New Orleans Louisiana : New Orleans

Job Function: Corporate

FLSA Status: Exempt

Relocation Option: No Relocation Offered

Union description/code: NON-BARGAINING UNIT

Number of Openings: 1

Req ID: 123569

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.