Senior Collections Analyst

THE ROLE

Collections is where cash flow becomes real - where the numbers on a report turn into dollars actually in the bank. As our Senior Collections Analyst, you'll own a global portfolio of commercial accounts end-to-end: driving outreach, resolving disputes, and weighing in on credit hold decisions. You'll also be the resident expert on how our ERP supports AR and Collections work, so you'll shape both the deals closing today and how the team operates going forward. You'll work daily with Sales, Billing, Credit, Revenue, Order Management, Treasury, and Legal, balancing commercial urgency against risk.

WHAT YOU'LL DO

• Own a large, global portfolio of commercial accounts, running proactive outreach that secures payment commitments and drives down past-due balances
• Advise the credit hold team on payment history and account risk, including input on "hard hold" accounts, balancing commercial urgency against exposure
• Resolve billing disputes, credit memos, short payments, and complex multi-party disputes, partnering with Sales, Billing, Credit, and Customer Experience, and looping in Legal when formal escalation is needed
• Manage withholding tax reconciliation and navigate country-specific payment cycles and regulatory requirements across an international portfolio
• Flag high-risk and chronically past-due accounts for bad debt reserve review, and keep account-to-owner contact mapping current so escalations reach the right person fast

WHAT YOU BRING

• Solid grounding in dunning, dispute/deduction management, and collections strategy, with the judgment to prioritize a high-volume portfolio by aging and risk
• Hands-on comfort navigating SAP (or a similar ERP) to manage accounts, track payment status, and support order-to-cash workflows
• Analytical skills to break complex, cross-functional account issues into concrete next steps, and clear written/verbal communication to work across Sales, Customer Experience, IT, and Finance
• Ability to work independently, prioritize a high-volume portfolio, and meet deadlines in a fast-moving environment
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.