Senior Collections Analyst

University of La Verne

La Verne, CA
2 days ago

Highlights

Responsible for the collection of past due tuition accounts and responding using tact and discretion to inquiries from students, external collection agencies and other areas within the institution pertaining to past due balance and retention efforts. Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others.

Numbers & Facts

Location

La Verne, CA

Description

Job Vacancy Announcement

Position Information

Functional Title Senior Collections Analyst Position Type Administrative/Professional Appointment Type Regular FTE %

100%

Work Schedule (if atypical)

This is an onsite position.

University Overview

Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university-it's a home for passionate individuals like you.

At the University of La Verne, we embody four core values that set us apart-Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here.

With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.

Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!

Diversity Statement

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Job Description Summary

Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Assists in training other Student Accounts staff on pre-collect calls. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multi-task and work independently.

Minimum Qualifications

Bachelor's Degree from an accredited institution
3 year of experience working in collections or with delinquent accounts.
5 years of experience in customer service .
Strong verbal, written communication and presentation skills. Excellent customer service skills.
Proficient in in Microsoft Office.
Experience with managing projects, tracking deliverables and following up on completion.
Ability to interact in a professional manner during stressful situations.
Ability to work effectively as a team player.
Ability to analyze, interpret data and make independent decisions.

Preferred Qualifications

Previous experience in higher education, especially in collections or working with delinquent accounts.
Strong working knowledge of computer systems and software applications.
Previous experience with Banner, Cashnet and Cognos.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
Experience in higher education, especially in collections or working with delinquent accounts.

Benefits Summary

Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation

Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University's 403B retirement plan, and a generous time off plan.

Employment is contingent upon successful completion and clearance of a background check and employment verification.

Location La Verne Main Campus Number of Vacancies 1 Physical Demands Summary

The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners.

The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina.

Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration Up to 20lbs. Describe work environment This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending m

Duties

Specific Duties

Responsible for compliance with federal, state and institutional regulations governing collection activities, including, but not limited to, bankruptcy laws, FERPA, Fair Debt Credit Reporting Act and Collection Laws. Reviews aging accounts receivable reports to identify accounts that should be moving into collections.
Responsible for staying abreast on institutional billing and refund policies for all programs in addition to Federal laws such as FERPA and Title IV programs.