Senior Cloud Operations Engineer, Deployments

Search All Jobs

Senior Cloud Operations Engineer, Deployments

Job Category: Engineering & Cloud

Location: US - Massachusetts - Waltham

• Apply now
• Share Share via Facebook Share via X Share via LinkedIn Share via Email Copy share link Copying...

Copied!

Meet Our Team:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Due to work with FedRamp, US Citizenship is required.

Picture Yourself at Pega:

You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the projects you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You''ll Do at Pega:

• Perform provisioning of new environments and upgrade of the infrastructure components & product application
• Strategize and manage key Pega Cloud deployment, migration, and implementation projects, and work closely with project sponsors, cross-functional teams, to deliver desired outcomes in a timely manner.
• Plan and develop scope, deliverables, required resources, work plan, and timing for new initiatives.
• Work with team on scheduling maintenances including upgrades, hotfixes and patches and client notifications
• Monitor the teams ticket queue and work with team to distribute tickets in timely manner
• Understand and assess critical paths and dependencies for delivering the program goals in a timely manner. Establishes key milestones, plans and schedules to drive the accomplishment.
• Aggregate, organize, and synthesize program and project information to clearly communicate with multiple stakeholders.
• Define, collect, and measure the success of the project through relevant metrics and KPIs. Bring in assessment protocols for evaluation and improvement.
• Manage complex program executions, partner with the working team to proactively identify risks/opportunities and surface recommendations and learnings.
• Create, review, and update operational runbooks and Standard Operating Procedures
• Identify opportunities for automation of repeated tasks and reduce toil
• Be able to support FedRAMP (US citizenship and residency required)

Who You Are:

You are skilled in Cloud, Linux, and DevOps Technologies, and have accomplished the below:

• 5+ years of hands-on operational experience in installing, configuring and troubleshooting Java applications and Apache Tomcat application servers
• 2+ years of hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• 5+ years of executing technical projects with experience navigating technical dependencies, stakeholder alignment, resource management, operational readiness, and cross-team delivery in a global environment
• Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
• Good understanding of ITIL process specifically - Incident, Change, Problem, Service Request etc.
• Ability to work in a flexible self-managed team environment, advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with clients at all levels and demonstrate effective communication and client-facing skills including managing stressful situations and expectations

What You''ve Accomplished:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross-functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers
• Bachelor's degree in computer science/engineering or equivalent
• AWS / GCP Certification, a plus
• Good understanding on ITIL process specifically - Incident, Change, Problem, Service Request etc
• Pega experience, a plus

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23932

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Labor Condition Applications

GDPR Candidate Privacy Notice

Pegasystems Limited UK Gender Pay Gap Statement

EEO/AA Policy Statement

Your Employee Rights Under the Family and Medical Leave Act

E-Verify Notice

Employee Polygraph Protection Act Rights

Ready to build a Blueprint?

Choose the reinvention engine for your needs.

For workflows & app design

Reimagine your processes and turn any workflow into a build-ready application with confidence.

Pega Blueprint

For marketing & CX strategy design

Visualize customer journeys and engagement strategies across all touchpoints and activate them.

Pega Customer Engagement Blueprint

Share this page Share via Facebook Share via X Share via LinkedIn Share via Email Copy share link Copying...

Copied!

About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can''t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world''s largest organizations have trusted Pega to turn transformation ambition into durable results.

Join the conversation

Join the conversation

• X (Twitter)
• Facebook
• Linkedin
• Youtube

Company

Company

• About Pega
• Office Locations
• Careers
• Contact Us
• US: 1-888-PEGA-NOW
• AU: 1800 763 425

Pega Sites

Pega Sites

• Community
• Pega Forums
• Pega Academy Training
• Product Design
• Partners
• PegaWorld Conference
• Blog
• MyPega

Resources

Resources

• Analyst Reports
• Demo Videos
• Pega Platform Trial
• Partners & Consulting Services
• Trust Center
• Tech Knowledge

Languages

Languages

• English
• Français
• Deutsch
• Italiano
• Português
• Español

Legal

Legal

• Terms of Use
• Accessibility
• Trademarks
• Privacy
• Your Privacy Choices

2026 Pegasystems Inc. Open in new window