Job Summary:
The Senior Cloud Engineer will mentor the Junior Cloud Engineer, establish sustainable technical standards, serve as the escalation point for advanced cloud and endpoint issues, and assume long-term platform ownership following the planned SharePoint re-architecture engagement.
The role will also establish and maintain recovery capabilities for Microsoft cloud services, including backup architecture, documented recovery procedures, restore validation, and coordination of resilience testing.
Key Responsibilities:
Microsoft cloud platform ownership:
- Serve as the senior technical owner for Microsoft 365 and related cloud services.
- Design and maintain platform standards, governance controls, documentation, roadmaps, and configuration baselines.
- Lead complex troubleshooting, major changes, platform improvements, and Tier 3 escalations.
- Reduce reliance on MSPs and outside vendors by building sustainable internal capability and documented operating practices.
Identity, access, and endpoint management:
- Architect and administer Microsoft Entra ID, Conditional Access, identity governance, privileged access controls, and identity lifecycle standards.
- Own Intune and Windows Autopilot architecture, compliance policies, configuration profiles, application deployment standards, and endpoint-management governance.
- Improve endpoint lifecycle, security posture, reporting, provisioning reliability, and operational consistency.
Collaboration and information management:
- Assume long-term technical ownership of SharePoint Online after the initial consulting engagement.
- Implement and maintain SharePoint governance, permissions, site lifecycle, ownership, and information architecture standards.
- Support Microsoft Teams, Exchange Online, OneDrive, Purview, retention, and collaboration governance.
Cloud resilience, backup, and recovery:
- Define and maintain recovery architecture for Microsoft 365 and related cloud services, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, Intune, and applicable Azure-hosted workloads.
- Evaluate, implement, and govern third-party backup and recovery platforms for Microsoft cloud services.
- Document Microsoft, vendor, and internal recovery responsibilities, service dependencies, recovery procedures, and escalation paths.
- Establish and maintain recovery runbooks, service-recovery requirements, restore procedures, and evidence of recovery readiness.
- Plan and execute recurring restore tests and participate in broader disaster-recovery and business-continuity exercises.
- Partner with the Senior Security and Network Engineer, system owners, vendors, and IT leadership to validate end-to-end recovery capabilities.
- Identify recovery gaps and recommend technical, procedural, or vendor changes to improve resilience.
Security, automation, and modernization:
- Partner with the Senior Security and Network Engineer on Microsoft Defender, identity security, audit remediation, and Zero Trust initiatives.
- Develop PowerShell, Microsoft Graph, and workflow automation that reduces manual administration and repetitive support work.
- Evaluate and govern Power Platform, Microsoft Copilot, and emerging Microsoft cloud capabilities.
- Support secure and supportable integration patterns across Microsoft cloud services and business platforms.
Mentorship and operational partnership:
- Mentor the Junior Cloud Engineer and assist the VP, Information Systems in establishing a practical development path.
- Provide technical guidance to the Service Desk and improve escalation procedures, troubleshooting documentation, and knowledge articles.
- Coordinate with business stakeholders, consultants, vendors, and IT leadership on cloud projects, priorities, service changes, and recovery requirements.
- Create and maintain clear SOPs, architecture decisions, runbooks, and operating documentation as part of normal delivery.
Qualifications:
Required:
- Five or more years of progressively responsible Microsoft 365 administration and engineering experience, including senior-level design, implementation, and troubleshooting.
- Advanced experience with Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, OneDrive, and Windows Autopilot.
- Experience administering Azure services relevant to identity, automation, monitoring, application integrations, backup, recovery, and Microsoft cloud operations, together with strong PowerShell automation skills.
- Experience designing, documenting, and testing backup, restoration, and recovery capabilities for Microsoft 365 or comparable enterprise cloud platforms.
- Demonstrated ability to translate business and recovery requirements into scalable, secure, supportable, and operationally sustainable technical solutions.
- Strong documentation, stakeholder communication, troubleshooting, mentoring, and vendor-management skills.
- Experience supporting multi-site organizations; manufacturing experience is preferred.
Preferred:
- Experience with Microsoft Defender, Purview, Power Platform governance, Copilot readiness, and Zero Trust architecture.
- Experience leading SharePoint Online governance or information architecture initiatives.
- Experience evaluating or administering Microsoft 365 backup platforms such as Barracuda, Veeam, Rubrik, Commvault, AvePoint, or comparable enterprise cloud backup solutions.
- Experience developing recovery runbooks and participating in disaster-recovery or business-continuity exercises.
- Working knowledge of recovery point objectives, recovery time objectives, service dependencies, restore validation, and recovery-testing evidence.
- Relevant Microsoft certifications such as Azure Administrator, Identity and Access Administrator, Endpoint Administrator, or Azure Solutions Architect.
- Experience supporting the Microsoft platform, identity, integration, security, or operational dependencies surrounding Dynamics 365 is a plus.
Core Competencies:
- Microsoft Cloud Platform Leadership
- Identity & Endpoint Management
- Cloud Resilience & Disaster Recovery
- Security, Risk Management & Governance
- Automation & Continuous Improvement
- Technical Mentorship & Stakeholder Partnership