Senior Clinical Secretary Occupational & Environmental Medicine

Overview

The Occupational & Environmental Health team is seeking a Senior Clinical Secretary to join the team! We are a team who is passionate, creative, determined, and has a can-do mindset.

The Sr. Clinical Secretary would perform independent standard administrative support, and advanced and confidential secretarial work, in addition to a wide range of customer service-related duties. The Sr. Clinical Secretary schedules patients/employees/persons-of-interest/volunteers for various types of Occupational and Environmental visits, and manages multiple calendars. They design, analyze, and coordinate master and other schedules. They serve as a resource to patients and staff members, participate in special projects and work on efficiencies with the administrative team on office/administrative processes and procedures. They have a close working relationship with the Manager, administrative staff, and clinical team.

If you have a demonstrated experience as an effective collaborator and problem solver we encourage you to apply.

This is a great opportunity for someone who:

• Wants to do work that makes an impact!
• Cares about their team-members and fellow employees
• Is organized and understand that many small details add up
• Emphasizes quality in all the work you do, and knows that the customer experience matters
• Builds trust and rapport through every interaction
• Thrives in a fast-paces environment that requires flexibility, initiative, adaptability, and communication skills
• Has no problem rolling up their sleeves and working hard - no job too big, no job too small!
• Is resourceful and likes finding a way to move things forward
• Is comfortable with change - or at least comfortable being uncomfortable....our work is constantly evolving and that means you need to be too
• Is found to be a dependable and reliable team player

This is a full-time, 40-hour/week benefitted day-shift position working Monday - Friday from 7:30am to 4:30pm.

Responsibilities

Answers telephone, screens and directs calls, gives directions, and takes messages. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling. Designs, analyzes, and coordinates master and other schedules. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence. Creates forms and spreadsheets, tables, charts, databases and slides. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others. Creates agendas and takes minutes for meetings. Coordinates conferences/meetings and make travel arrangements. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets. Prepares grants and negotiates outside contracts. Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software''s.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

• None