Highlights
The support to referrals/special services includes referrals including DMEs and coordination of patient transportations; calls related to resolving issues related to insurance plans, reassigning patients to closed physician panels and call center related patient complaints and escalations all go to that position. For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
Numbers & Facts
| Location | Suffern, NY |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Website | http://www.montefiore.org/ |
Description
City/State:
Yonkers, New York
Grant Funded:
No
Department:
Patient Transfer Center
Bargaining Unit:
1199
Work Shift:
Evening
Work Days:
ALTERNATE WORK SCHEDULE
Scheduled Hours:
12 PM-8:30 PM
Scheduled Daily Hours:
7.5 HOURS
Hourly Rate:
$29.94
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here.
Job Summary
Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures.
May lead and train lower level clerical staff. Performs related work as required. Team leader for Bronx East switch board/call center team. Provide backup support senior clerk referral coordinators. The support to referrals/special services includes referrals including DMEs and coordination of patient transportations; calls related to resolving issues related to insurance plans, reassigning patients to closed physician panels and call center related patient complaints and escalations all go to that position. In addition, handles reconciliations of co-payments delivered by all 20 PSRs each day.
Essential Functions
Demonstrates effective communication skills.
Answers all telephone calls in a courteous manner as observed by a supervisor and/or feedback.
Directs or transfers calls to appropriate persons when indicated by observation and feedback.
Performs receptionist duties as observed by supervisor
a. Greets patients, their families and significant others as observed by Supervisor.
b. Communicates appropriate information to families and significant others as directed by Nursing Manager 100% of the time as indicated by feedback and observation.
c. Forwards completed charts and pre-assessment face sheets to medical records as indicated by feedback from medical records and observation by supervisor.
d. Maintains log books for pre-assessment and surgery as observed by supervisor.
e. Generates work order requisitions to Engineering department, when indicated by observation and feedback by supervisor.
f. Performs other clerical and related duties as directed by the Nursing staff, ANM, as evidenced by feedback and Supervisory observation.
Coordinates registration and scheduling of patients and other related activities.
Provides and maintains a safe environment through preventative and interventional measures.
Ensures patient's rights are respected as identified in the Patient Bill of Rights.
Able to set priorities, problem solve, use proper judgment in difficult situations and be flexible in all situations
Actively participates, practices and promotes continuous quality improvement.
Performs other duties as assigned and necessary for the efficient operation of the medical center
Integrates the standards of excellence into daily practice.
Assigns all inpatient accommodations.
Arrange transportation for designated patients via contractual services.
Provide ambulance service appropriate demographic and retrieval information. Instruct the ambulance service what campus or hospital to transport the patient.
Contact insurance companies and obtain authorization numbers for admission.
To ensure authorizations are processed in a time fashion as prescribed by carrier.
Reviews daily admission, emergency and urgent patient list.
To ensure bed availability for a seamless flow of admission.
Qualifications
High School Diploma/GED required
1-3 years EPIC Optime required
Proficiency with Microsoft Office Word. (Medium proficiency)
Must speak and write English
Knowledge of Medical Terminology
Must be able to communicate information quickly and effectively.
Must be able to work independently to enter data in scheduling system database
Office Equipment Operation: Computer, Typewriter, Fax Machine Copiers, etc
OHS Annual Assessment
Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
About Company
About Montefiore Medical Center
Commitment to Excellence
As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.
Enduring Mission and Distinguished History
The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.
From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.
Our Services
We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.
Notable Centers of Excellence
At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.
Advanced Specialty and Surgical Care
We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.
Primary Care
With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.
Providing Care Without Walls
Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.
Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.
Research and Education
Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.
The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.
The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.
Comprehensive Care Management
Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.
Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.
Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.
Learn More
- Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
- History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
- Commitment to the Community – Community health, education and neighborhood development.
- Leadership – Executives and clinical chairs leading Montefiore’s advancements.
- Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
- Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
- Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.