Senior Cisco Voice Architect

We are seeking a Senior Cisco Voice Architect for a hybrid contract role based in Lansing, Michigan, with a duration of 6 months. In this position, you will design, implement, and support enterprise voice and collaboration solutions across complex Cisco environments, providing technical leadership for voice architecture, modernization, integrations, migrations, and operational improvements while ensuring solutions are secure, scalable, and aligned with business requirements.

Responsibilities

• Design and oversee Cisco voice and collaboration architectures, including Cisco Unified Communications Manager, Unity Connection, CUBE, SIP, Webex Calling, and related platforms.
• Lead voice migrations, upgrades, platform consolidations, and transitions between on-premises, cloud, and hybrid environments.
• Develop high-level and low-level designs, architecture standards, implementation plans, and technical documentation.
• Configure and troubleshoot call routing, dial plans, SIP trunks, gateways, voice gateways, session border controllers, and PSTN connectivity.
• Integrate Cisco voice platforms with Microsoft Teams, contact center solutions, collaboration tools, and enterprise applications.
• Analyze voice environments and recommend improvements related to performance, resiliency, security, capacity, and cost.
• Provide technical leadership during implementation, testing, cutover, and post-deployment support.
• Troubleshoot complex voice, signaling, quality, and interoperability issues across LAN, WAN, SD-WAN, and service-provider networks.
• Collaborate with network, security, infrastructure, service desk, application, and business teams to define requirements and deliver solutions.
• Establish monitoring, logging, disaster recovery, high-availability, and business-continuity strategies.
• Mentor engineers and provide technical guidance, standards, and best practices.

Qualifications

• Extensive experience designing and implementing enterprise Cisco voice and collaboration solutions.
• Demonstrated expertise with Cisco Unified Communications Manager, Unity Connection, CUBE, SIP protocols, and Webex Calling.
• Strong knowledge of voice migration strategies, platform upgrades, and hybrid/cloud deployment models.
• Proficiency in call routing, dial plan design, SIP trunk configuration, gateway management, and PSTN integration.
• Experience troubleshooting complex voice quality, signaling, and interoperability issues.
• Proven ability to integrate voice platforms with Microsoft Teams and other collaboration and contact center solutions.
• Experience with network infrastructure including LAN, WAN, SD-WAN, and service-provider connectivity.
• Strong technical documentation and communication skills.
• Experience mentoring technical teams and establishing architectural standards and best practices.