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Senior Channel Operations Specialist

US HealthCare Careers

  • Westford, Massachusetts
  • 30+ days ago

    Highlights

    Seeking a Senior Channel Operations Specialist to manage the assurance of $350M of revenue through a Reseller partners by managing channel partnerships, ensuring efficient operations, and support sales and marketing efforts to drive a highly effective and operationally excellent reseller channel. Works on complex global deals with named accounts using the reseller community to encompass localcustomer support, customs product release, and provide ongoing first line service support.

    Numbers & Facts

    LocationWestford, Massachusetts

    Description

    Seeking a Senior Channel Operations Specialist to manage the assurance of $350M of revenue through a Reseller partners by managing channel partnerships, ensuring efficient operations, and support sales and marketing efforts to drive a highly effective and operationally excellent reseller channel.
    This position supports the Latin America [LATAM], Asia Pacific [APAC], and Australia New Zealand [ANZ] territories. 
    Responsibilities
    • Administration of approximately 1200 + Contracted Resellers worldwide
    • Establishing GSA Pricing for all US Federal Sales as well as Canada Government Sales
    • Ensure all contracted resellers are certified and trained as required
    • Ensure readiness and conformance for all resellers assuring resolution of any revenue recognition issues
    • Administration and Support of All Distribution Contract and Operationally
    • Facilitate partner/reseller onboarding and off-boarding requests from field Sales
    • Review partners history of sales/opportunities to identify non-productive partners for terminating
    • Work with field team for input and approvals for terminations, designation changes
    • Maintain an up to date (Partner Relationship Management) system which is a fundamental tool to enable
    • better communication, and manage our growing partner landscape, allowing us to ensure
    • that our partners are positioned to enable mutual growth
    • Review and respond to reseller inquires and requests that come into the Channel Operations mailbox
    • Contribute to the effectiveness of regional and account managers’ reseller relationships
    • Manage requests for contracted and non-contracted Letters of Authorization
    • Troubleshoot any issues escalated to channel operations in CRM
    • Complete requests for non-contracted resellers set up in CRM
    • Reassignment or troubleshooting on any deal registrations from portals
    • Facilities Maintenance Management (FMM) for new MEF claims, troubleshooting any issues
    • Supervise and coordinate routing of new deal registrations for new end customers
    • Work with large partners $1B+ to develop a service 
    • Works on complex global deals with named accounts using the reseller community to encompass localcustomer support, customs product release, and provide ongoing first line service support
    • Be the voice and advocate for our reseller community
    • Maintenance of the Channel Inbox and complete daily requests from the territories coming to ChannelOperations Inbox
    • Manage requests for contracted and non-contracted Letters of Authorization
    Requirements
    • Bachelor’s Degree required
    • Minimum of 5+ years of experience in Reseller / Channel Operational Support role
    • 2+ years of experience in a Reseller / Channel Management role
    • Experience with a global technology company highly preferred
    • Self-motivated with strong management and motivational skills to lead and train staff
    • Strong interpersonal and communication skills with the ability to adjust communication style best suitedfor different subjects and audiences
    • Can communicate and present effectively at all levels across the organization present effectively
    • Has strong business acumen with an executive presence and demeanor with consultative/executionrelationship building selling skills is essential
    • Show commitment to the job and actively contributes to a positive work environment, displayingenthusiasm for his/her work and continuously reaches higher
    • International Channel Partner experience is a big plus
    Gretchen Sheppard ~ US HealthCare Careers ~ gretchen@ushealthcarecareers.biz ~ 408-686-9450

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