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Senior C++ Developer

Q1 Technologies, Inc

Austin, TX

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Automatic Call Distributor (ACD), Avaya Software, Benchmarking, Best Practices, C++ Programming Language, CMake, Call Centers, Call Control, Call Routing, Cisco Network Systems, Code Reviews, Coding Standards, Communication Skills, Computer Telephony Integration (CTI), Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Relationship Management (CRM) Systems, Debugging Skills, Debugging Tools, DevOps, Distributed Computing, Docker, GDB (Gnu Debugger), GNU C Compiler, Genesys Solutions, Git, High Reliability, JSON, Linux Operating System, Maintain Compliance, Memory Management, Mentoring, Multithreaded Programming, On Call, PSTN (Public Switched Telephone Network), Product Positioning, Quality Assurance, REST (Representational State Transfer), Realtime Operating System, Realtime Transport Protocol, Root Cause Analysis, SIP (Session Initiation Protocol), Scrum Project Management and Software Development, Sockets, Software Engineering, Source Code/Configuration Management (SCM), Subversion, System Architecture, System Integration (SI), Team Player, Telecommunications, Telephone Skills, Unix Operating Systems, VoIP (Voice over IP), Voice Response Systems, Workforce Management, XML (EXtensible Markup Language)
LOCATION
Austin, TX
POSTED
30+ days ago
Hi,
Hope you are doing well.

I have an urgent opening for Senior C++ Developer – Telecom & Contact Center Solutions position. Kindly review the job description below and if interested, share your most recent resume in word format.


**Kindly share your updated resume**


Job Title: Senior C++ Developer – Telecom & Contact Center Solutions
Location: Sunnyvale, CA / Austin, TX (Hybrid)
Job Type: Contract

Job Description:
We are looking for a highly skilled Senior C++ Developer with 7+ years of hands-on experience in building, enhancing, and supporting telecom and contact center solutions. The ideal candidate should have strong expertise in C++ development, solid understanding of telecommunication protocols, and experience working with contact center platforms in highavailability, realtime environments.

Key Responsibilities
  • Design, develop, and maintain highperformance C++ applications for telecom and contact center systems
  • Work on real-time, multithreaded, and distributed systems with high reliability and low latency requirements
  • Develop and integrate solutions involving call control, media handling, and session management
  • Implement and support features related to IVR, ACD, CTI, call routing, recording, and analytics
  • Integrate telecom applications with SIP-based networks, PSTN, VoIP, and thirdparty systems
  • Debug complex production issues, perform root cause analysis, and provide permanent fixes
  • Collaborate with system architects, QA, DevOps, and crossfunctional teams
  • Ensure adherence to coding standards, performance benchmarks, and security guidelines
  • Participate in design reviews, code reviews, and technical discussions
  • Mentor junior developers and contribute to technical best practices

Required Technical Skills
Core Skills
  • Strong proficiency in C++ (C++11/14/17)
  • Solid experience with Linux/Unix environments
  • Expertise in multithreading, memory management, IPC, and socket programming
  • Strong debugging skills using tools like gdb, valgrind, core dump analysis

Telecom & Contact Center Domain
  • Hands-on experience in Telecom and Contact Center domains
  • Strong understanding of telecom protocols:
  • SIP, RTP/RTCP, SDP
  • SS7, ISDN, PRI (good to have)
  • Experience with VoIP architectures and call flows
  • Knowledge of Contact Center solutions such as:
  • IVR, ACD, CTI
  • Call routing, call recording, workforce management
  • Experience integrating with CRM systems and external APIs

Platforms & Tools (Any of the below is a plus)
  • Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar
  • Familiarity with REST APIs, JSON, XML
  • Build tools: Make, CMake, GCC
  • Version control: Git / SVN
  • Exposure to Docker, Kubernetes, CI/CD pipelines is a plus

Soft Skills
  • Strong analytical and problemsolving abilities
  • Good communication skills and ability to work with global teams
  • Experience working in Agile/Scrum environments
  • Ability to handle productioncritical systems and oncall support

About the Company

Q

Q1 Technologies, Inc

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1990
WEBSITE
http://q1tech.com/