Senior Business Systems Analyst

As a senior HRIS / Workday subject matter expert, the consultant partners with HR COEs, IT, Finance, Legal, and external vendors to optimize production support and identify targeted improvements, automation, and enhancements that improve efficiency and the end user experience. This role serves as the operational anchor for BAU People Systems production support, ensuring stable, secure, and reliable day to day operations across Workday and related platforms.

SENIOR BUSINESS SYSTEMS ANALYST
 
Location; Newport Beach, CA
 
JOB DESCRIPTION
 
This role provides senior level operational leadership for People Systems operations while internal leadership steps into project focused work. The consultant will lead day to day HRIS production support, backlog management, and operational governance across Workday and adjacent platforms.
 
This role serves as the operational anchor for BAU People Systems production support, ensuring stable, secure, and reliable day to day operations across Workday and related platforms. This role is accountable for disciplined execution of intake, incident management, release management, documentation and change control, while ensuring data and process integrity in our HCM and overall system stability.
 
As a senior HRIS / Workday subject matter expert, the consultant partners with HR COEs, IT, Finance, Legal, and external vendors to optimize production support and identify targeted improvements, automation, and enhancements that improve efficiency and the end user experience.
 
KEY RESPONSIBILITIES
 
HRIS Intake, Backlog, and Production Support
 

• Oversee and manage all HRIS intake and the Workday Help Queue, including:
  • Configuration requests
  • Integration and data requests
  • Break / fix and production issues
• Apply strong understanding of Workday data structures, business process frameworks, security, and integrations to triage requests and partner effectively with IT and vendors.
• Manage and prioritize the BAU backlog, balancing operational stability with incremental enhancements.
• Oversee Workday security intake and prioritization, coordinating with the HRIS security team to ensure timely delivery and adherence to governance standards.
• Serve as the escalation point for production incidents, coordinating triage and resolution with internal teams and external partners.
• Release Management, lead the bi-annual Workday releases.

 
BAU Enhancements and Operational Delivery
 

• Lead end to end lifecycle for BAU and ad hoc Workday enhancements, including:
  • Requirements gathering
  • Functional design
  • UAT strategy and test plan creation
  • Change control approvals
  • Deployment coordination
  • Hypercare and post release validation
• Drive consistent change control discipline, including adoption planning and readiness.

 
Operational Governance and Collaboration
 

• Lead BAU and program transition calls, ensuring continuity as work shifts between operations and project streams.
• Represent People Systems with our Technology partners in sprint planning and refinement sessions
• Ensure operational priorities, risks, and dependencies are clearly communicated as the team supports project delivery.
  • Create and maintain Standard Operating Procedures and QRGS
  • Manage Team SharePoint content and Intranet pages

 
Reporting, Audit, and Controls
 

• Support Report Requests (report writing, maintenance, scheduling).
• Support and augment the team in reporting and audit readiness, including:
  • Evidence collection
  • Documentation support for controls and compliance

 
QUALIFICATIONS
 

• Bachelor's degree in information systems, computer science, business administration, or related field.
• 8+ years of experience in Workday configuration, report writing and support, with exposure to high-growth or transformation environments.
• Senior level experience in HRIS / People Systems operations, preferably in complex or regulated environments.
• Strong Workday functional knowledge, including data structures, business processes, security, reporting, and integrations.
• Demonstrated experience leading production support, intake, and operational governance.
• Project Management experience.
• Experience partnering with HR COEs, IT, vendors, and program teams.
• Hands on experience with change control, UAT, release coordination, and incident escalation.
• Strong documentation, communication, and stakeholder management skills.

 
 
 
Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.