Senior Business Systems Analyst

Reporting to the Director of Information Technology, this role combines business analysis, product ownership, application portfolio management, vendor relationship management, and project leadership to ensure ASWB's technology investments effectively support organizational goals and member services. This position leads the continuous improvement and modernization of key business platforms, including ASWBCentral, the Approved Continuing Education (ACE) platform, re:Members (AMS/CRM), and related cloud-based systems.

DescriptionThe Association of Social Work Boards provides support and services to the social work regulatory community to advance safe, competent, and ethical practices to strengthen public protection.The Senior Business Systems Analyst serves as the strategic owner and business lead for ASWB's enterprise business applications, acting as a bridge between business stakeholders, technology partners, and external vendors. Reporting to the Director of Information Technology, this role combines business analysis, product ownership, application portfolio management, vendor relationship management, and project leadership to ensure ASWB's technology investments effectively support organizational goals and member services.This position leads the continuous improvement and modernization of key business platforms, including ASWBCentral, the Approved Continuing Education (ACE) platform, re:Members (AMS/CRM), and related cloud-based systems. The Senior Business Systems Analyst develops application roadmaps, prioritizes enhancements, drives requirements analysis, coordinates vendor partnerships, and champions the voice of the customer throughout the application lifecycle.THIS IS NOT A FULLY REMOTE POSITION. Because this is a hybrid position, preferred candidates will reside in Washington, DC, Maryland, Virginia, or North Carolina and be able to commute to the office for in-person meetings and team activities two days a week.Strategic Application Ownership and Product LeadershipOwn and manage the business application roadmap for key enterprise platformsPartner with business leaders to identify opportunities for modernization, automation, process improvement, and enhanced member experiencesTranslate strategic business objectives into prioritized system enhancements and technology initiativesEnsure technology investments align with organizational priorities and operational goalsServe as the business product owner for assigned enterprise applications and represent stakeholder priorities during planning and implementation activitiesMaintain application governance practices and support long-term platform sustainabilityBusiness Analysis & Requirements Leadership Serve as a senior liaison between business units, IT staff, and external vendors to ensure shared understanding of objectives, constraints, and tradeoffsServe as primary business relationship manager for assigned software vendorsCoordinate vendor deliverables, enhancement requests, support activities, and service reviewsParticipate in contract renewals, budgeting discussions, and vendor evaluationsMonitor vendor performance and ensure alignment with business requirementsCollaborate with vendors to identify future capabilities and roadmap opportunitiesLead complex requirements gathering through interviews, workshops, facilitation sessions, and analysis of current- and future-state business processesAnalyze business needs and determine whether requirements can be satisfied through existing commercial software, system configuration, enhancement of internally developed systems, or custom developmentProduce and oversee high-quality documentation including business requirements, functional specifications, workflows, and acceptance criteriaEstablish and promote best practices for business analysis, documentation, and stakeholder engagementProcess Improvement & Solution DesignManage the lifecycle of critical business applications including ASWBCentral, ACE, re:Members, and future cloud-based business solutionsCoordinate application governance, release planning, optimization efforts, adoption initiatives, and performance monitoringCollaborate with stakeholders to evaluate emerging technologies and identify opportunities for innovation and operational efficiencySupport licensing administration and application usage reviewsTesting, Training & AdoptionLead collaboration with business users and technical teams to define testing strategies, test plans, and test casesCoordinate and/or perform functional testing to ensure solutions meet documented requirements prior to deploymentOversee user acceptance testing and ensure appropriate business sign-offDevelop, provide, or coordinate system training, job aids, and educational materials to support adoption and long-term usabilityDevelop communication and change readiness plans for significant technology initiativesMeasure adoption and business outcomes following implementationPromote organizational readiness and continuous improvement initiativesProject & Work Management SupportLead medium- to large-scale technology initiatives and system enhancement effortsCoordinate cross-functional teams, business stakeholders, vendors, and consultants throughout the project lifecycleServe as primary business relationship manager for assigned software vendorsCoordinate vendor deliverables, enhancement requests, support activities, and service reviewsParticipate in contract renewals, budgeting discussions, and vendor evaluationsMonitor vendor performance and ensure alignment with business requirementsCollaborate with vendors to identify future capabilities and roadmap opportunitiesMaintain project plans, status reporting, risk tracking, and dependency managementSupport successful solution deployment, user adoption, and business readiness activitiesData & Reporting SupportUse SQL and reporting/query tools to validate data, troubleshoot complex issues, and support reporting and analytics initiativesPartner with business leaders to define key metrics, dashboards, and reports to support operational visibility and decision-makingESSENTIAL SKILLSAnalytical & Technical SkillsExpert ability to analyze and document complex business processes and system requirementsStrong experience producing clear, accurate, and complete requirements and specificationsAdvanced analytical skills with the ability to translate data into actionable insightsCommunication & Relationship ManagementExcellent written and verbal communication skills, with the ability to explain complex concepts in clear, practical termsAbility to lead and facilitate meetings and working sessions with cross-functional and senior stakeholdersStrong negotiation and collaboration skills, with the ability to balance competing prioritiesProfessional JudgmentHigh attention to detail, sound judgment, and the ability to work independentlyAbility to adapt to changing priorities in a dynamic environment while maintaining quality and follow-throughJOB REQUIREMENTS AND QUALIFICATIONS (education and experience)Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent professional experienceMinimum of 7+ years of experience analyzing, documenting, and leading business requirements and systems analysis in a business or technology environmentExperience serving as a product owner, business systems analyst, enterprise applications analyst, or similar roleExperience managing enterprise SaaS or cloud-based business applicationsExperience managing software vendors and third-party technology partnersDemonstrated success leading cross-functional initiatives involving both business and technical stakeholdersExperience working in or supporting associations, professional societies, licensing boards, certification bodies, or other regulated organizations strongly preferredExperience with CRM/AMS platforms, workflow systems, reporting tools, and custom business applicationsWorking knowledge of SQL and reporting/query tools preferredUnderstanding of API and system integration concepts preferredExperience with AI-enabled productivity solutions, including Microsoft Copilot preferredKnowledge of data governance and release management practices preferredWORK ENVIRONMENT, TRAVEL AND EXPECTED WORK HOURSASWB is committed to a diverse and inclusive workplace culture that welcomes and appreciates all individuals regardless of race, gender, gender identity/expression, age, ethnicity, ability, sexual orientation, socioeconomic status, religious affiliation, or national origin and culture.ASWB operates a hybrid work model, offering flexibility between in-office and remote work. Typical business hours are 8:30 a.m. to 5:00 p.m.; however, ASWB emphasizes results-based productivity. Reliable high-speed internet is required for remote work. Occasional travel (up to several times per year) may be required to support association meetings or business needs.EEO STATEMENTASWB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.This job description is intended to describe the general nature and level of work being performed by individuals in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. ASWB reserves the right to modify the scope of this position based on business needs, organizational changes, or other factors.

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