Senior Business Process & Delivery Analyst

Key Responsibilities Azure DevOps Boards Administration & Work Management Administer and maintain Azure DevOps Boards for CDO intake, strategic initiatives, projects, and operational work. Configure Epics, Features, User Stories, Tasks, custom work items, fields, states, rules, templates, area paths, iteration paths, queries, dashboards, and team views.

Job Title: Senior Business Process & Delivery Analyst

Location: Atlanta, GA Hybrid (2 days onsite)
Experience: 8+ Years
Role Summary

The Senior Business Process & Delivery Analyst will serve as the operational backbone for Commercial Data Operations (CDO) demand intake, initiative tracking, and delivery governance.

The role will translate strategic direction into disciplined day-to-day execution by administering Azure DevOps Boards, coordinating cross-functional work, maintaining high-quality project data, developing standard operating procedures, producing actionable reporting, and identifying opportunities to simplify or automate processes while protecting business value.

Role Impact

• Enable consistent demand intake and prioritization.

• Maintain transparent project and initiative tracking.

• Establish reliable delivery governance and reporting.

• Provide leadership-ready insights across CDO verticals.

• Improve operational processes through standardization, automation, and continuous improvement.

Key Responsibilities Azure DevOps Boards Administration & Work Management

• Administer and maintain Azure DevOps Boards for CDO intake, strategic initiatives, projects, and operational work.

• Configure Epics, Features, User Stories, Tasks, custom work items, fields, states, rules, templates, area paths, iteration paths, queries, dashboards, and team views.

• Maintain work-item hierarchy, traceability, ownership, dependencies, risks, decisions, milestones, and status information.

• Perform board hygiene, data-quality checks, backlog reviews, aging analysis, and follow-up with work owners.

• Promote consistent naming, classification, estimation, prioritization, and closure standards.

Agile Delivery & Project Coordination

• Apply Agile, Scrum, Kanban, and hybrid delivery practices based on initiative requirements.

• Coordinate backlog refinement, sprint/delivery planning, stand-ups, reviews, retrospectives, and action follow-up.

• Track deliverables, milestones, blockers, cross-team dependencies, approvals, and decisions through completion.

• Prepare status updates, portfolio summaries, RAID logs, decision logs, and leadership materials.

• Support initiative owners with planning, sequencing, capacity visibility, and delivery-risk escalation.

Intake, Triage & Portfolio Governance

• Manage and continuously improve the centralized CDO intake process from request capture through triage, assignment, prioritization, delivery, and closure.

• Review requests for completeness, clarify business needs and expected value, and coordinate routing across DMO, Data Governance, MDM, Reporting, Data Fluency, and relevant partners.

• Maintain intake taxonomies, required fields, service expectations, governance cadence, ownership models, and decision criteria.

• Provide visibility into demand, pipeline, backlog, workload, throughput, aging, and portfolio health.

• Support meeting preparation, facilitation, documentation, decision tracking, and follow-through.

Process Development, SOPs & Documentation

• Develop and maintain SOPs, process maps, RACI matrices, playbooks, operating procedures, templates, user guides, governance standards, and training materials.

• Document current-state and future-state workflows, business rules, handoffs, controls, exceptions, and escalation paths.

• Create reusable documentation to support adoption and sustainment of new processes.

• Maintain a centralized source of truth with version control, ownership, review dates, and change history.

• Apply continuous-improvement and Lean principles to reduce ambiguity, duplication, rework, and administrative effort.

Cross-Functional Collaboration & Change Enablement

• Build strong relationships across technical, data, business, governance, and leadership teams.

• Facilitate productive discussions, clarify ownership, and resolve cross-team constraints.

• Influence stakeholders without direct authority and communicate effectively with SMEs, vendors, team members, and leadership.

• Support communications, training, office hours, adoption tracking, and feedback loops for new processes and tools.

• Promote an inclusive environment where stakeholders can raise concerns and contribute ideas.

Analytics, Reporting & Visualization

• Design and maintain leadership-ready Power BI dashboards, scorecards, and operational reports using appropriate data modeling and DAX.

• Develop metrics covering intake volume, request type/source, cycle time, response time, backlog, aging, throughput, closure rate, workload distribution, SLA performance, and delivery health.

• Validate reporting data quality and investigate discrepancies.

• Translate operational data into actionable insights and recommendations.

• Present information clearly and concisely to operational teams and senior leadership.

Automation, Innovation & Technology Enablement

• Identify repetitive, manual, or error-prone processes that can be simplified or automated.

• Evaluate existing enterprise tools and technologies before introducing new solutions.

• Leverage Azure DevOps, Power Automate, Power BI, and related Microsoft technologies to improve operational efficiency.

• Identify opportunities to automate intake, notifications, approvals, reporting, and workflow processes.

• Partner with technical teams to implement scalable and sustainable automation solutions.

Required Skills

• Azure DevOps Boards administration

• Agile / Scrum / Kanban

• Business Process Analysis

• Project & Portfolio Coordination

• Intake & Demand Management

• Power BI

• DAX

• Data Analysis & Reporting

• SOP / Process Documentation

• Process Improvement / Lean

• Power Automate

• Stakeholder Management

• RAID & Risk Management

• Cross-functional Collaboration

• Data Quality & Governance

Required Experience

• 8+ years of experience in business process analysis, delivery management, project coordination, PMO, business analysis, or related roles.

• Strong hands-on experience administering and managing Azure DevOps Boards.

• Experience working with Agile, Scrum, Kanban, or hybrid delivery methodologies.

• Experience managing enterprise-level intake, portfolio tracking, and delivery governance.

• Strong experience creating SOPs, process maps, RACI matrices, workflows, and governance documentation.

• Hands-on experience with Power BI, data modeling, and DAX.

• Experience identifying and implementing process automation opportunities.

• Strong analytical, organizational, communication, and stakeholder-management skills.

• Ability to work effectively across technical, business, data, and leadership teams.

Educational Qualifications

• Engineering Degree BE / ME / BTech / MTech / BSc / MSc.

• Technical certifications in relevant technologies are desirable.