Senior Business Operations Consultant (Consumer Digital Innovation) - Hybrid

Job Description

Grow your career at Cedars-Sinai! Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report's "Best Hospitals 2025-2026" rankings. When you join our team, you'll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

Job Summary

The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities, access enablement and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars-Sinai.

Key Responsibilities

• Enhance our ability to deliver seamless digital experiences to our patients.
• In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
• Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
• Monitor project schedules, define appropriate resources, and recommend vital adjustments to improve project efficiency.
• Develop metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai's strategic goals.

Requirements

Experience Requirements:

• Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry.
• 5 years experience preferred.
• Healthcare environment experience required.
• Familiar working with product and clinical operational teams.
• Understanding of Web technologies and functions.

Educational Requirements:

• Bachelor's degree in Healthcare Leadership/Management, Business, or related field.
• Master's degree preferred.
• Project Management Professional (PMP) Certification preferred.

Work Arrangement

Hybrid Remote = must currently live in Los Angeles area or willing to relocate to LA area for onsite requirements.