Position OverviewEqual parts advisor and operating partner, Amazon's team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This role's primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature‑state optimization.Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.Key ResponsibilitiesOperational Excellence & Financial AdvisoryLead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimizationProvide comprehensive consultation on financial management and operational optimizationSupport development of scalable business processes to ensure consistent performance metricsNavigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilitiesConduct data‑driven business reviews, delivering performance insights and competitive benchmarking analysisBusiness Development & Program ManagementEvaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectivesGuide strategic planning and execution of network capacity managementStakeholder Engagement & Program EnhancementFoster strong DSP community engagement through coordination of local events and regional initiativesBuild and maintain productive relationships with regional stakeholdersIdentify operational inefficiencies and champion process improvements across the networkDesign and implement solutions to enhance overall program effectiveness and DSP owner experienceA Day in the LifeStrategic Leadership & Decision MakingDrive both strategic initiatives and tactical execution to achieve business objectivesLeverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long‑term solutionsNavigate ambiguous business environments to formulate clear strategic direction and influence cross‑functional prioritiesDemonstrate sound judgment in solution design, balancing complexity with efficiencyStakeholder Management & CommunicationLead resolution of complex business challenges through detailed analysis and effective escalation managementFoster collaborative relationships across multiple business units and organizational levelsDevelop and maintain strong partnerships with key stakeholders through exceptional relationship managementDeliver compelling verbal and written communications, including executive‑level presentations and strategic recommendationsLocation & Travel RequirementsPosition is headquartered at our Nashville HubWork arrangement includes a structured mix of office presence, field travel, and remote work days. One week per month is dedicated to in‑office collaboration at the respective team's hub. Significant field engagement is required: minimum 3 days per week of travel for 3 weeks monthly to support a portfolio of Delivery Service PartnersMust be comfortable with regular travel and maintaining a flexible scheduleBasic QualificationsBachelor's degree or above5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experiencePreferred Qualifications8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experienceMaster's degree or above in management, business administration, economics, engineering, marketingInternational Coach Federation Credentialed (ACC/PCC/MCC)About The TeamAmazon Logistics (AMZL) – our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.Equal Opportunity EmployerAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at CA, Irvine - 122,400.00 - 165,600.00 USD annuallyUSA, TN, Nashville - 110,200.00 - 149,100.00 USD annuallyUSA, TX, Austin - 122,400.00 - 165,600.00 USD annuallyCompany - Amazon.com Services LLCJob ID: A10382493#J-18808-Ljbffr