Senior Business Analyst (Hybrid)

Senior Business Analyst (Hybrid) in Baltimore, MD - CareFirst

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Home / Job Search / Senior Business Analyst (Hybrid)

Senior Business Analyst (Hybrid)

Job ID: 22514

Job Function: Operations Technical Support

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDB

Status: Full-Time

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Resp & Qualifications

PURPOSE:

The Senior Business Analyst will have the responsibility for identifying, analyzing, documenting, and implementing business and system requirements that support Provider Data Management and related healthcare provider systems. The incumbent will partner with business stakeholders, Product Owners, Developers, Testers, and cross-functional teams to deliver enhancements within the Salesforce based Provider Data Management system (PDMES) application and associated downstream systems. This role is accountable for gathering and translating business requirements into functional specifications, supporting testing and implementation activities, troubleshooting production issues, and ensuring solutions align with business objectives, operational processes, and regulatory requirements. As the functional expert, the incumbent serves as the primary liaison between the business and technical teams, facilitating the successful delivery of provider data, system enhancements, and process improvements.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

ESSENTIAL FUNCTIONS:

• Interprets business needs by partnering with business stakeholders, Product Owners, Developers, Testers, and external partners to gather, analyze, document, validate, and prioritize business and system requirements for Provider Data Management initiatives. Creates functional requirements, user stories, acceptance criteria, process flows, and other project artifacts while participating in solution design reviews to ensure business objectives are met.
• Coordinates and supports system integration testing (SIT) and user acceptance testing (UAT) activities for application enhancements, provider data initiatives, and production releases. Assists with test planning, defect triage, validation of fixes, release readiness, and implementation activities while ensuring solutions meet business requirements and quality standards. Provide guidance and communication to business stakeholders throughout the testing lifecycle.
• Research, analyzes, and resolves moderate to complex business, system, and provider data issues by collaborating with business partners, technical teams, and downstream system owners. Supports production issue resolution, root cause analysis, data validation, and process improvements while identifying opportunities to improve system functionality and operations efficiency.
• Develops and maintains comprehensive business and technical documentation including business requirements, user stories, process flows, decision logs, test scenarios, implementation documentation, and operational procedures. Ensures documentation is accurate, complete, and aligned with established standards and Agile delivery practices.
• Coordinates assigned work efforts from planning through implementation by monitoring deliverables, managing priorities, identifying risks and dependencies, tracking project progress, and communicating status to leadership and project stakeholders. Supports Agile ceremonies and assists with release planning activities.
• Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.

QUALIFICATIONS:

Education Level: Bachelor''s Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience.

Preferred Qualifications:

• Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions.
• Proven understanding of business analysis core competencies

Knowledge, Skills and Abilities (KSAs)

• High-level of knowledge and understanding of business products and services.
• Microsoft Office applications usage.
• Excellent communication skills both written and verbal.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.

Salary Range: $73,728 - $146,432

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate''s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case''s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Provider Business Systems

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

#LI-SS1

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS, BLUE SHIELD and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To comply with this law, CareFirst must collect information regarding an employee's identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay. If you are hired, you will be required to provide certain information on the form necessary to establish your identity and eligibility to work in the United States and certain required supporting documents.

If you experience any technical difficulties during this process, please send an email detailing the specific problem you are having to [email protected] and we will respond as soon as possible.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination, contact OFCCP at 800-397-6251 (TTY 877-889-5627) or www.dol.gov/ofccp.